London McClain
Cincinnati,OH
Summary
Personable and detail-oriented specialist with exceptional customer service skills and strong work ethic. Effectively prioritizes tasks and manages delicate customer interactions with politeness and professionalism. Well-versed in use of industry-standard software and applications.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Reservations Sales Specialist
Delta Airlines
Cincinnati, OH
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized proficiency in customer relations and excellent computer skills to devise and implement effective solutions.
Customer Service Cashier
A "mother's Touch" Cakes
Cincinnati, OH
06.2010 - Current
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Created and provided marketing material to meet business needs.
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
Insurance Agent (work From Home)
ANTHEM Health Services
Cincinnati, OH
02.2022 - 04.2023
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Education
Certification - Cybersecurity/IT Networking
Kable Academy
Cincinnati, OH12-2023
High School Diploma -
Walnut Hills High School
Cincinnati, OH05-2014
Some College (No Degree) - Biomedical Engineering Technologies
Wright State University
Dayton, OHSkills
- Goal-Oriented
- Customer Reservations
- Phone Etiquette
- Customer Engagement
- Sales
- Data Entry
- Problem-Solving
- Documentation and Reporting
- Detail Oriented
- Payment Processing
- Decision-Making
- Data Collection and Analysis
- Quality Control Enhancement
- Qualitative Research
Affiliations
- volleyball
- volunteering for homeless
- attending my book club meetings
Accomplishments
- family owned buisness registered with BBB since 2010
- Volleyball AFC champions in 2013-14
Certification
- Kable academy IT Networking and Cybersecurity certifications with completion of course
Timeline
Reservations Sales Specialist
Delta Airlines
10.2023 - Current
Insurance Agent (work From Home)
ANTHEM Health Services
02.2022 - 04.2023
Customer Service Cashier
A "mother's Touch" Cakes
06.2010 - Current
Certification - Cybersecurity/IT Networking
Kable Academy
High School Diploma -
Walnut Hills High School
Some College (No Degree) - Biomedical Engineering Technologies
Wright State University