Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

London Ruffin

Henrico,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Higher Limits Inc
11.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Committee Member

Mayors Youth Council
06.2019 - 08.2020
  • Enhanced committee efficiency by streamlining meeting agendas and optimizing decision-making processes.
  • Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
  • Contributed to the development of strategic plans, setting a clear direction for the organization''s future growth.
  • Provided insightful feedback on proposed initiatives, ensuring their successful implementation and sustainability.

Intern

Mayors Youth Academy
03.2018 - 06.2019
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

High School Diploma -

Huguenot High School
Richmond, VA
06.2020

Skills

  • Complaint Resolution
  • Paperwork Processing
  • Scheduling
  • Report Generation
  • Data Entry
  • Sales Expertise
  • Coordination
  • Client Relations
  • Customer Relations
  • Critical Thinking
  • Customer Service

Timeline

Customer Service Representative

Higher Limits Inc
11.2020 - Current

Committee Member

Mayors Youth Council
06.2019 - 08.2020

Intern

Mayors Youth Academy
03.2018 - 06.2019

High School Diploma -

Huguenot High School
London Ruffin