London Ruffin
Henrico,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Higher Limits Inc
11.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Committee Member
Mayors Youth Council
06.2019 - 08.2020
- Enhanced committee efficiency by streamlining meeting agendas and optimizing decision-making processes.
- Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
- Contributed to the development of strategic plans, setting a clear direction for the organization''s future growth.
- Provided insightful feedback on proposed initiatives, ensuring their successful implementation and sustainability.
Intern
Mayors Youth Academy
03.2018 - 06.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
High School Diploma -
Huguenot High School
Richmond, VA06.2020
Skills
- Complaint Resolution
- Paperwork Processing
- Scheduling
- Report Generation
- Data Entry
- Sales Expertise
- Coordination
- Client Relations
- Customer Relations
- Critical Thinking
- Customer Service
Timeline
Customer Service Representative
Higher Limits Inc
11.2020 - Current
Committee Member
Mayors Youth Council
06.2019 - 08.2020
Intern
Mayors Youth Academy
03.2018 - 06.2019
High School Diploma -
Huguenot High School
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