Long Ngo

• Ensured top satisfaction by advising clients on the best product choices.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Built lasting client rapport by consistently surpassing expectations.
• Followed up with existing customers to provide additional support and address concerns.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Responded to telephone and in-person requests for information.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Maximized customer retention by resolving issues quickly.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Negotiated prices, terms of sales and service agreements.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Contributed to team objectives in fast-paced environment.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Achieved or exceeded company-defined sales quotas.
• Maintained current knowledge of evolving changes in marketplace.
• Met existing customers to review current services and expand sales opportunities.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Presented professional image consistent with company's brand values.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Kept detailed records of daily activities through online customer database.
• Attended monthly sales meetings and quarterly sales trainings.
• Recorded accurate and efficient records in customer database.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Stayed current on company offerings and industry trends.
• Contributed to event marketing, sales and brand promotion.
• Developed, maintained and utilized diverse client base.
• Trained new employees on customer service, money handling and organizing strategies.
• Consulted with businesses to supply accurate product and service information.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Built diverse and consistent sales portfolio.
• Generated advertising brochure for vendor use.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

I was hired as a finance manager and after 2 months I was promoted to be the new car manager. My job was to maintain a new vehicles inventory, desking deals, and training the sales staffs.