Long Vo
Garden Grove,CA
Summary
Reliable and detail-oriented professional with proven experience in high-pressure customer service environments at KJB Restaurant. Skilled in problem-solving, active listening, and enhancing customer satisfaction. Hands-on experience in assembling and testing gym equipment at BodyKore, ensuring safety, functionality, and quality. Strong team player with a focus on process improvement and technical accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
KJB Restaurant
1767 Newport Blvd, Costa Mesa, CA 92627
02.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Technician-in-Training
BodyKore
7466 Orangewood Ave, Garden Grove CA 92841
01.2022 - 06.2023
- Ensured user safety through precise assembly and installation of gym equipment.
- Performed thorough testing and quality checks on gym machines to verify proper function and performance.
- Identified and addressed build process issues to enhance reliability.
- Collaborated with engineers and team members to improve assembly processes and provide technician-level insights for design improvements.
Education
Associate Of Applied Business - Economics
Golden West College
Huntington Beach, CASkills
- Customer service
- Time management
- Adaptability and flexibility
- Stress management
- Problem-solving
- Reliable and responsible
- Honest and dependable
- Team collaboration
Affiliations
Secretary, Vietnamese Student Association (VSA), Golden West College
Managed meeting notes, organized internal communication, and supported event planning to promote Vietnamese culture and student involvement on campus.
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
KJB Restaurant
02.2025 - Current
Technician-in-Training
BodyKore
01.2022 - 06.2023
Associate Of Applied Business - Economics
Golden West College