Loni Summers

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Collected co-payments or full payments from customers.

• Verified prescription information prior to entry in pharmacy computer system.
• Established and maintained patient profiles, updating organizational database with current information.
• Streamlined pharmacy operations by maintaining a clean and organized work environment.
• Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
• Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
• Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
• Stocked shelves with medications and other pharmacy items for consistent availability.

Answered phone calls

Filing