Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Lonicia Walker

Locust Grove

Summary

Dependable and compassionate professional, seeking to pursue a career working with patients in a healthcare setting. Proven ability to enhance workflow through effective communication and organization. Skilled in HIPAA compliance, patient communication and quality care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Ideal Therapy
03.2024 - 08.2025
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Greeted and assisted visitors, ensuring a welcoming atmosphere and addressing inquiries promptly.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated communication between therapists and clients, enhancing overall clinic workflow.

Caregiver

Care.com
04.2019 - 12.2024
  • Provided compassionate care and support to individuals with diverse needs.
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Ensured a safe living environment by adhering to hygiene standards and safety regulations.

Call Center Representative

Telespecialist
02.2022 - 08.2024
  • Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
  • Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.

Administrative Assistant

Little Angels Learning Academy
05.2022 - 02.2024
  • Managed daily administrative tasks to ensure smooth operations within the learning environment.
  • Coordinated scheduling and communications for staff, parents, and students effectively.
  • Maintained accurate records of student attendance and enrollment information.
  • Assisted in planning and organizing daycare events and activities to enhance family engagement.

Education

Certificate - Phlebotomy

Southern Crescent Technical College
05-2026

Diploma - Medical Assisting

Virginia College
05-2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Customer service
  • Phlebotomy
  • CPR
  • Verbal and written communication
  • Inbound phone calls

Certification

Basic Life Support (BLS)

Timeline

Receptionist

Ideal Therapy
03.2024 - 08.2025

Administrative Assistant

Little Angels Learning Academy
05.2022 - 02.2024

Call Center Representative

Telespecialist
02.2022 - 08.2024

Caregiver

Care.com
04.2019 - 12.2024

Certificate - Phlebotomy

Southern Crescent Technical College

Diploma - Medical Assisting

Virginia College
Lonicia Walker