Loni Jones
Summary
Customer Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems and satisfying customer needs. Adept at carrying out the Company's core values, including but not limited to integrity, excellence and profit.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
Mayfield Village, OH
05.2022 - Current
- Improved claim resolution times by efficiently managing a caseload of 40+ claims per month.
- Achieved high customer satisfaction by providing clear and timely communication throughout the claims process.
- Efficiently document investigative steps and conclusion in each claim, while ensuring all damage is consistent with the facts of loss and coordinating with the estimator to identify questioning damage and/or unrelated prior damage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation and establishing liability.
Deputy Clerk
Fairfax General District Court, Civil Division
08.2021 - 05.2022
- Prepare detailed court documents in accordance with courts manual
- Index warrant in debts, garnishments, writ of evictions, interrogatories, and other court documents
- Answer telephone phones daily assisting the public with court procedure
- Assessing fines and cost, in addition to taking payments using our financial system
Deputy Court Clerk
Hampton Juvenile And Domestic Relations Court
Hampton, VA
06.2016 - 08.2021
- Improved court efficiency by maintaining accurate and up-to-date records of case files, legal documents, and correspondence.
- Assisted judges with courtroom procedures, enabling smooth hearings and trials.
- Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
- Prepare, review and process court documents, motions, appeals while inputting data in Juvenile Case Management System (JCMS)
Education
Bachelor of Science - Criminal Justice
Old Dominion University
12.2017
Skills
- Self-directed
- Risk Assessment
- Policy investigations
- Accident scene investigations
- Insurance policy coverage knowledge
- Claims Investigation
- Caseload Management
- Active Listening
- Team Collaboration
- Decision-Making
Accomplishments
- Maintained a superior quality rating in contacting customers within 0-24 hours from 2021 to present, exceeding department goal.
- Maintained a consistent closing ratio above average on my team
- CCU Peer Mentor, assisting mentees with advice and guidance while they are transitioning into the role of claims adjusters
- Apart of the Intellirisk team, assisting peers with closing out outstanding open claims and working them to resolution.
Career Focus
Possesses a strong desire to work in a career field where I can demonstrate my knowledge, skills and experiences to help assist others, in addition to growing professionally, which will ultimately encourage advancement in my career within this company.
Certification
Licensed Claims Adjuster
Timeline
Claims Adjuster
Progressive
05.2022 - Current
Deputy Clerk
Fairfax General District Court, Civil Division
08.2021 - 05.2022
Deputy Court Clerk
Hampton Juvenile And Domestic Relations Court
06.2016 - 08.2021
Bachelor of Science - Criminal Justice
Old Dominion University