Lonna Gabriel
Office Manager
Port Orange,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager/Payroll Specialist
Sideats, Inc. DBA Fysh Bar and Grill
Port Orange, Florida
11.2021 - 01.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Completed thorough opening, closing and shift change functions along with server and bartender end of shift cash outs to maintain operational standards each day.
- Processed payroll for over 125 employees weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Prepared manual checks and submitted direct deposit through online banking.
- Managed payroll (Heartland) and time and attendance systems (TOAST and TouchBistro)
- Processed new employee paperwork and entered information into payroll system. (Heartland)
- Responded to employee inquiries regarding payroll and timekeeping.
- Processed and issued paychecks and earnings statements.
- Tracked employee vacation, personal and sick leave earnings and use.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Built out 2 different POS systems for the restaurant - TOAST and TouchBistro
- Designed new menu
- Handled WC and Liability claims
- Created FOH schedule for 30+ servers weekly
Mathematics Instructor
Anderson Middle School
Martin County School District, Florida
08.2006 - 09.2021
- Teaching experience includes 7th grade on level and ADV, 8th grade pre-algebra, 7th and 8th grade Algebra 1 Honors
- Developed and implemented innovative teaching strategies to engage students in mathematics concepts.
- Conducted assessments of student learning outcomes to inform instructional decisions.
- Collaborated with colleagues to design and implement curriculum plans aligned with state standards.
- Created and presented engaging lessons that incorporated technology into the mathematics curriculum.
- Utilized a variety of formative assessment techniques to monitor student progress.
- Responded promptly to parent inquiries regarding student performance in mathematics courses.
- Maintained accurate records of student grades, attendance, and behavior according to district policies.
- Assessed student understanding of mathematical concepts using quizzes, tests, projects, presentations, and other authentic assessments.
- Developed lesson plans based on current research related to best practices in mathematics education.
- Participated in professional development opportunities designed to enhance knowledge of teaching strategies for mathematics instruction.
- Integrated real-world applications into the mathematics curriculum to promote critical thinking skills.
- Encouraged positive behaviors among students by providing meaningful feedback about their work.
- Incorporated a variety of instructional materials into the mathematics classroom such as manipulatives, videos, games, worksheets.
- Provided guidance for small groups during independent practice periods related to mathematical concepts.
- Modified instructional methods and strategies to teach students with diverse needs.
- Maintained accurate, complete and correct records as required by law, school policy and administrative regulation.
- Evaluated and expeditiously returned student work to promote maximum student learning and engagement.
- Created and distributed study guides to reinforce lecture details and assist students with test preparation.
- Monitored student performance, providing frequent feedback for improvements.
- Collaborated with colleagues to facilitate individual and group success across subject matter.
- Prepared comprehensive materials, syllabi and lesson plans for courses.
- Established and enforced clear objectives to keep classroom environment consistent and focused on learning.
- Posted assignment grades and final grade rosters in job-related software for student viewing.
- Assessed students' understanding of materials through homework assignments, quizzes and tests.
- Maintained records of student attendance and grades in alignment with school standards.
- 2016-2018 recognized by the FLorida Dept of Education as a Distinguished Teacher of Impact
Hostess
Twisted Tuna
Port Salerno, Florida
08.2020 - 07.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Sales Associate
Tommy Bahama
Palm Beach Gardens and Jupiter, Florida
10.2013 - 06.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Mathematics Instructors
Palm Springs Middle School
Palm Beach County
12.2002 - 07.2006
- Teaching experience included 6th, 7th, 8th grade math and Algebra 1
- Communicated with students and parents
- Tutored students on Saturdays to prepare for upcoming FCAT
- Interpreted data with math department to identify areas of need and reteach as necessary
- All responsibilities listed in the above mentioned teaching position at Anderson Middle
Education
Bachelor of Arts in Elementary Education -
Florida Atlantic University
12.2002
Skills
- Staff Management
- Data Entry
- Customer Service
- Bookkeeping
- Office Management
- Staff Hiring
- Relationship Building
- Training and Coaching
- Technical Support
- Organizational Skills
- Scheduling
- Human Resources
- Clerical Support
- Payroll Processing
- Policy Implementation
- Planning and Coordination
- Flexible and Adaptable
- Progress reporting
- Algebra I and II
- Group and individual instruction
- Multitasking Abilities
- Excellent Communication
- Math instruction
Certification
- Florida State Certified in Elementary Education Grades K-6
- Mathematics Grades 5-9
- ESOL Endorsed
Timeline
Office Manager/Payroll Specialist
Sideats, Inc. DBA Fysh Bar and Grill
11.2021 - 01.2024
Hostess
Twisted Tuna
08.2020 - 07.2021
Sales Associate
Tommy Bahama
10.2013 - 06.2020
Mathematics Instructor
Anderson Middle School
08.2006 - 09.2021
Mathematics Instructors
Palm Springs Middle School
12.2002 - 07.2006
Bachelor of Arts in Elementary Education -
Florida Atlantic University