LONNI BREANNA PIERCE
Conroe,TX
Summary
Experienced Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Startek USA
02.2023 - Current
- Managed over 50 calls per day
- Verified patient and prescription information prior to scheduling delivery via pharmacy computer system.
- Delivered exceptional customer service to every patient by creating welcoming, positive experiences.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
- Facilitated communication between patients and various departments and teams
Registered Dental Assistant
Dedicated Dental Services
10.2018 - 03.2023
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Customer Care Representative
Conduent
09.2021 - 07.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume (average of 50 per day) of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relaionships and earned reputation for exceeding service standard goals.
Customer Care Representative
ROI Solutions Inc.
09.2019 - 05.2021
- Communicated with clients regarding account services, statements, and balances.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Registered Dental Assistant
Briana Oliver, DDS
06.2014 - 10.2018
- Verified patient insurance eligibility and benefits.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Used ScriptMed to document and maintain patient information and health background.
Education
Associate of Science - Interdisciplinary Studies
North Harris County Community College
Houston, TX03.2000
Skills
- Customer Service
- Critical Thinking Skills
- Adaptability
- Resolving Problems
- Attention to Detail
Timeline
Patient Care Coordinator
Startek USA
02.2023 - Current
Customer Care Representative
Conduent
09.2021 - 07.2022
Customer Care Representative
ROI Solutions Inc.
09.2019 - 05.2021
Registered Dental Assistant
Dedicated Dental Services
10.2018 - 03.2023
Registered Dental Assistant
Briana Oliver, DDS
06.2014 - 10.2018
Associate of Science - Interdisciplinary Studies
North Harris County Community College