Lonnie Byrd
Summary
Seasoned healthcare executive with proven expertise in healthcare management and revenue cycle management. Excelled in staff development and HIPAA compliance, achieving significant improvements in operational efficiency. Skilled in fostering team growth and driving process enhancements, demonstrating a strong commitment to maximizing revenue and ensuring regulatory adherence.
Overview
12
12
years of professional experience
Work History
Patient Access Director II
Conifer Health Solutions
01.2024 - Current
- Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers.
- Develop and implement action plans as identified.
- Actively practice budget/cost management.
- Understand and be able to speak to all aspects of Patient Access, from technology, processes and regulations.
- Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
- Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
- Effectively and proactively communicate and address issues that may impede performance, including technology or processes.
Operations Manager
Yukon Kuskokwim Health Corporation
01.2021 - 01.2024
- Responsible for all Clinical and Financial Operations
- Managed and directed the activities of a medical and healthcare facility
- Maintained appropriate staffing levels to ensure maximum productivity and cost effectiveness.
- Empowered and mentored employees to develop critical thinking skills.
- Consulted with Revenue Cycle Departments across the region to optimize financial processes to increase revenue
- Reviewed billing, claims, and payment processes to recommend ways to streamline financial
Manager of Patient Financial Services
Ochsner Health System
01.2018 - 01.2021
- Led and supervised 10-person staff at eight clinics handling insurance payments, identifying funding for qualified uninsured patients, and collecting past-due balances.
- Monitored progress in achieving staff productivity goals and maintained Quality Control standards.
- Focused on Continuous Improvement initiatives that increased revenue and operating efficiencies and reduced denials.
- Hired, trained, led, and mentored new employees who became a high-performing team
- Developed and strengthened inter-departmental relations with Payer Relations, Revenue Integrity
Manager Patient Financial Services
FMOLHS - Corporate Services
01.2017 - 01.2018
- Responsible for the daily operations of the hospital's revenue cycle functions. This role includes patient financial services, billing, collections, and accounts receivable management. Ensures that department operations are efficient, compliant, and aligned with FMOLHS's strategic and financial objectives.
- Supervise staff: Lead, manage, and evaluate the performance of PFS team members.
- Recruitment and training: Hire, onboard, and provide ongoing training and development for all departmental staff.
- Scheduling: Implement and monitor work schedules to ensure adequate staffing levels and departmental efficiency.
- Process improvement: Direct performance improvement programs and develop strategies to improve departmental workflow, efficiency, and quality
- Operations and finance
- Revenue cycle oversight: Oversee all day-to-day revenue cycle functions, including billing, collections, denials management, and cash posting.
- Compliance: Ensure departmental operations and procedures comply with all regulatory guidelines from bodies such as the Joint Commission, DHH, and other state and federal agencies.
- Budget management: Monitor departmental budget, track statistical and financial information, and analyze budget variances.
- Reporting: Prepare and present routine financial and performance reports for senior leadership.
- Policy and procedure
- Develop and implement policy: Create, update, and enforce departmental policies and procedures.
- Investigate violations: Address any violations of departmental policies and procedures.
Revenue Cycle Manager
Ascent Revenue Management
01.2014 - 01.2017
- Managed the Anastasia Billing and Collection team
- Functions included Charge Entry, Cash Posting, and Revenue Cycle Optimization.
- Aligned daily operations with company goals concerning Cash Collections and A/R over 90 days, which reduced bad debt.
- Monitored Key Performance Indicators (KPIs) to help drive results and work on Continuous Process Improvement.
- Maintained a clean, efficient Revenue Cycle by astutely reviewing insurance remittances for accuracy, short payments, and unpaid claims.
- Onboard and train new employees
- Mentoring, coaching, audits, and performance evaluations
- Empowered and mentored employees to develop critical thinking skills.
Education
MBA in Business Administration -
University of Phoenix
03.2016
Bachelor of Science in Business - undefined
University of Phoenix
06.2013
Skills
- Healthcare management
- Staff development
- Revenue cycle management
- Patient satisfaction
Timeline
Patient Access Director II
Conifer Health Solutions
01.2024 - Current
Operations Manager
Yukon Kuskokwim Health Corporation
01.2021 - 01.2024
Manager of Patient Financial Services
Ochsner Health System
01.2018 - 01.2021
Manager Patient Financial Services
FMOLHS - Corporate Services
01.2017 - 01.2018
Revenue Cycle Manager
Ascent Revenue Management
01.2014 - 01.2017
Bachelor of Science in Business - undefined
University of Phoenix
MBA in Business Administration -
University of Phoenix
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