Lonnie E. Jernigan
Philadelphia,USA
Summary
Resourceful Healthcare Leader trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor Patient Access
Temple University Hospital
Philadelphia, USA
04.2024 - Current
- Enhanced revenue streams by managing Emergency & OP Registration functions
- Optimized PSR training regimen within RTE and revenue cycle modules
- Streamlined billing work queues to minimize denial rates for emergency and outpatient services
- Achieved departmental goal of 95% consent compliance
- Achieved professional qualifications in Epic systems
Supervisor Patient Access
Cooper University Hospital
Camden, USA
08.2023 - 02.2024
- Directed operations for over 30 emergency registrars within a top-tier trauma center
- Facilitated ER team's compliance through optimized workflows
- Ensured seamless operations by organizing 24/7 shift rotations
- Educated staff in registration techniques aligning with financial objectives
- Counseled registrars on crucial role of ER registration in revenue cycle
- Administered quality audits for emergency room registrars.
- Monitored and oversaw billing and registration work queues.
Utilization Management Technician
AmeriHealth Caritas
Philadelphia, USA
07.2022 - 03.2023
- Processed thousands of prior authorizations for the Michigan and Ohio Medicaid population in need of medical attention
- Constructed Inpatient and Outpatient cases to be reviewed by medical examiners so providers can be paid for treating members
- Corresponded with providers to ensure timely approval of medical services
- Verified appropriate ICD-10 and CPT codes were used to ensure proper billing for medical services rendered
Operations Intern
Quality Timeliness & Customer Service, QTC A Leidos Company
Philadelphia, USA
06.2021 - 08.2021
- Arranged for Veterans to see a physician so that they can qualify for VA benefits
- Corresponded with providers to ensure that they completed reports after patient visits
- Inspected patient reports to verify their completion according to VA guidelines
- Developed an intern presentation consisting of solutions to revitalize company with a goal of increasing production
Public Health Ambassador
Pennsylvania State University
State College, USA
02.2021 - 04.2021
- Conveyed the importance of following mandated guidelines for Covid-19 prevention to students and faculty as they conducted business on campus
- Enforced mask mandate and adhering to social distancing policy upon those participating in campus activities
- Assessed the volume of people entering the HUB in order to determine approximately how many staff members were necessary to monitor the building
- Distributed safety kits consisting of mask and hand sanitizer to students to assist them in practicing safe interactions during the pandemic
Volunteer
Big Dreams Bearcats
Philadelphia, USA
12.2016 - 12.2018
- Mentored aspiring young basketball players
- Provided mentorship to younger athletes, enhancing their life awareness beyond the court
- Tracked academic performance of athletes
Volunteer
Free Library of Philadelphia
Philadelphia, USA
05.2015 - 06.2015
- Organized and conducted a neighborhood friendly block party
- Created activities such as races, word games etc
- Supervised events designated for around 30 child participants
Volunteer
Boys and Girls Club
Philadelphia, USA
03.2015 - 05.2015
- Motivated students to meet their academic responsibilities
- Conducted learning activities to promote academic achievement
- Implemented structured physical activities enhancing social skills
Education
Bachelor of Science - Health Policy & Administration
The Pennsylvania State University
University Park08.2022
Skills
- Operational Efficiency Management
- Business Growth Strategy
- Strategic Planning
- Process Improvement
- Inventory Control
- Data Analytics
Certification
Resident Producer Individual, Commonwealth of Pennsylvania, 04/05/23, Present, Licensed to engage in the business of insurance in the commonwealth of Pennsylvania.
Locations
- Philadelphia, PA
- Camden, NJ
- State College, PA
Accomplishments
- Published CLN module for Emergency Department registrars
Timeline
Supervisor Patient Access
Temple University Hospital
04.2024 - Current
Supervisor Patient Access
Cooper University Hospital
08.2023 - 02.2024
Utilization Management Technician
AmeriHealth Caritas
07.2022 - 03.2023
Operations Intern
Quality Timeliness & Customer Service, QTC A Leidos Company
06.2021 - 08.2021
Public Health Ambassador
Pennsylvania State University
02.2021 - 04.2021
Volunteer
Big Dreams Bearcats
12.2016 - 12.2018
Volunteer
Free Library of Philadelphia
05.2015 - 06.2015
Volunteer
Boys and Girls Club
03.2015 - 05.2015
Resident Producer Individual, Commonwealth of Pennsylvania, 04/05/23, Present, Licensed to engage in the business of insurance in the commonwealth of Pennsylvania.
Bachelor of Science - Health Policy & Administration
The Pennsylvania State University
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