Lonnie Williams
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
Zales
09.2023 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
TSO
TSA
02.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Old Dam Party Store
04.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Science - Social Work
Ferris State University
Big Rapids, MI08.2025
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05.2015
Skills
- Compassionate
- Case Management
- Client Advocacy
- Conflict Resolution
- Customer Service
- Time Management
- Multitasking and Organization
- Decision-Making
- Verbal Communication
- Self-care strategies
- Positive Youth Development
- Safety awareness
Certification
- Paralegal Certification- University of Michigan
- CPR- Red Cross
Languages
Sign Language
Limited Working
Timeline
Jewelry Consultant
Zales
09.2023 - Current
TSO
TSA
02.2023 - 08.2023
Sales Associate
Old Dam Party Store
04.2022 - 08.2023
Master of Science - Social Work
Ferris State University
Bachelor of Science - Criminal Justice
Ferris State University