Lonnie Chad Ashford
New Waverly,Tx
Summary
Dynamic Service Manager with a proven track record at Infinity Systems, excelling in conflict resolution and team leadership. Expert in centrifugal chiller repair and project management, I transformed customer complaints into loyalty opportunities while enhancing service staff performance. Committed to delivering high-quality solutions and fostering positive client relationships.
Overview
22
22
years of professional experience
Work History
Service Manager
Infinity Systems
08.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Approved Employee time.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Service Technician
Letsos
01.2023 - 08.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Managed a given set of customers to handle there service and maintenance needs.
Chiller Technician
TD Industries
09.2017 - 01.2023
- Reduced downtime for chillers by promptly responding to emergency repair situations.
- Shared expert knowledge of industry standards and advancements with colleagues to promote professional development within the team.
- Enhanced chiller efficiency by conducting routine maintenance and troubleshooting tasks.
- Trained junior technicians on best practices for chiller maintenance and repair, elevating overall team performance.
- Collaborated with other technicians to complete complex repairs, ensuring optimal chiller performance.
- Improved equipment lifespan with thorough lubrication of bearings, motors, and other moving components as needed.
Lead Technician
Conroe ISD
09.2011 - 08.2017
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed the HVAC systems from small tonnage split systems to 500+ ton centrifugal chillers in 70+ schools to insure proper operation.
- Worked toward zero classroom disruption.
Service Technician
Loar Services
04.2011 - 09.2011
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Managed HVAC projects up to $250,000
- Serviced equiptment from small tonnage split systems up to small tonnage chillers
HVAC Technician
Chilltech Inc
01.2004 - 04.2011
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in commercial buildings.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Repaired Cooling towers
- Preformed maintenance and repair and trouble shooting on chillers 1,000+ tons
- Maintained and serviced pumps
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
Education
Ag Mechanics
Sam Houston State University
Huntsville, TXHigh School Diploma -
Nimitz High School
Houston, TX01-2000
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Conflict resolution
- Time management
- Employee supervision
- Centrifugal Chiller rebuild, repair and trouble shooting
- Pump repair and alignment
- Electrical
- Project management
Timeline
Service Manager
Infinity Systems
08.2023 - Current
Service Technician
Letsos
01.2023 - 08.2023
Chiller Technician
TD Industries
09.2017 - 01.2023
Lead Technician
Conroe ISD
09.2011 - 08.2017
Service Technician
Loar Services
04.2011 - 09.2011
HVAC Technician
Chilltech Inc
01.2004 - 04.2011
Ag Mechanics
Sam Houston State University
High School Diploma -
Nimitz High School
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