Jessica Lopez
Cottonwood Heights,UT
Summary
Highly organized professional with exceptional bilingual communication skills in English and Spanish. Proven track record in enhancing tenant engagement and delivering outstanding customer service.
Overview
22
22
years of professional experience
Work History
Leasing Coordinator
Callaway Apartments
Taylorville , UT
06.2023 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Coordinated property tours for prospective tenants and highlighted amenities.
- Collaborated with maintenance teams to address tenant service requests promptly.
- Developed strong relationships with residents to enhance community engagement.
- Coordinated with vendors for maintenance service requests and repairs.
- Assisted in the preparation of leasing documents such as leases, renewal agreements, addendums and other related paperwork.
- Provided customer service support for tenants regarding issues such as rent payments or maintenance requests.
- Inspected vacant units prior to move-in to ensure they meet standards set by the company.
- Processed applications from prospective tenants while verifying credit scores, employment status, income level.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
- Escalated critical issues to property manager to deliver immediate resolution.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Sales Supervisor
Bath & Body Works
Miami, Fl
12.2019 - 05.2023
- Supervised daily sales operations and ensured team adherence to brand standards.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels and coordinated product replenishment for optimal availability.
- Developed visual merchandising displays to enhance product visibility and appeal.
- Analyzed sales trends to inform staffing needs and optimize scheduling efficiency.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Coached, developed and motivated team to achieve revenue goals.
Retention Customer Service Representative
Comcast
Miami, FL
10.2016 - 06.2019
- Assisted customers with billing inquiries and service issues.
- Provided support for account management and retention efforts.
- Answered incoming customer inquiries via phone, email and live chat.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues to the appropriate department for further investigation.
- Participated in team meetings to discuss best practices for retention strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
Administrative Assistant
Abe Cargo Express
Miami, FL
03.2008 - 04.2016
- Managed scheduling and coordination of shipments for timely deliveries.
- Assisted in preparing shipping documentation and invoices for customers.
- Communicated with clients to address inquiries and resolve issues effectively.
- Supported team members with administrative tasks and project coordination.
- Ensured compliance with company policies and industry regulations during operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Administrative Assistant
J&G business cargo
Miami, Florida
04.2004 - 01.2008
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling meetings and preparing necessary materials.
- Supported inventory management by tracking supplies and placing orders.
- Organized company events and employee training sessions effectively.
- Provided customer support by answering inquiries and resolving issues promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Education
Bachelor of Science - Business Administration And Management
Universidad Empresarial Alexander Von Humbotld
Colombia06-2013
Skills
- Excellent verbal and written communication skills
- Bilingual - fluent in English and Spanish, both read and write
- Multitasking
- Advance knowledge of Microsoft Office applications including proficiency in Excel, Word, PowerPoint, Access, or other database and reporting tools
- highly organized and detail-oriented
- Knowledge of international contract terms, foreign currencies, and trading regulations
- knowledge in fair housing & leases
References
References available upon request.
Timeline
Leasing Coordinator
Callaway Apartments
06.2023 - Current
Sales Supervisor
Bath & Body Works
12.2019 - 05.2023
Retention Customer Service Representative
Comcast
10.2016 - 06.2019
Administrative Assistant
Abe Cargo Express
03.2008 - 04.2016
Administrative Assistant
J&G business cargo
04.2004 - 01.2008
Bachelor of Science - Business Administration And Management
Universidad Empresarial Alexander Von Humbotld