Lora Falus
Sundance 1 RV Resort
Casa Grande,AZ
2027
years of professional experience
Dynamic professional with strong customer service expertise and multitasking abilities. Proven track record in enhancing guest satisfaction and operational efficiency through effective team collaboration and conflict resolution.
Work History
Host
1 Year 10 Months- Greeted and engaged guests, ensuring a welcoming atmosphere and positive first impressions.
- Managed reservations and arrangements to optimize guest flow and enhance service efficiency.
- Assisted in training new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and concerns promptly, maintaining a high level of satisfaction.
Manager
4 Years 1 Month- Supervised daily operations to ensure compliance with food safety standards.
- Trained and mentored team members on service excellence and operational procedures.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Enhanced customer satisfaction through effective conflict resolution and service recovery techniques.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Food Service Worker
- Prepared and served meals in accordance with dietary guidelines and resident preferences.
- Maintained cleanliness and sanitation of kitchen equipment and dining areas.
- Assisted in inventory management, ensuring proper stock levels of food supplies.
- Collaborated with team members to deliver exceptional customer service during meal times.
- Followed safety protocols to handle food safely and minimize contamination risks.
- Supported dietary staff in meal planning and special dietary needs for residents.
- Engaged with residents to enhance dining experience through personalized interactions.
- Monitored food temperatures to ensure compliance with health regulations and standards.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Schedule Coordinator
- Coordinated scheduling for caregivers, ensuring optimal staff allocation to meet client needs.
- Managed communication between clients and care teams, enhancing service delivery and client satisfaction.
- Developed and maintained scheduling systems to track caregiver availability and appointments efficiently.
- Streamlined appointment processes, reducing scheduling conflicts and improving operational workflow.
- Analyzed feedback from clients and caregivers to refine scheduling practices and enhance service quality.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
Secretary/Accountant
Accountant/Office Manager
3 Years 4 Months- Prepared financial statements and reports ensuring accuracy and compliance with accounting standards.
- Managed accounts payable and receivable, streamlining processes to enhance cash flow management.
- Assisted in budget preparation by analyzing historical data and forecasting future financial trends.
- Coordinated month-end closing activities, verifying all transactions and reconciling discrepancies promptly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Maintained integrity of general ledger and chart of accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
Education
Bachelor of Science - Business Administration And Management
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Team player mentality
Detail-oriented
Telephone reception
Timeline
Host
Sundance 1 RV Resort
10.2024 - CurrentRead More
Manager
McDonald's
04.2010 - 05.2014Read More
Accountant/Office Manager
Culligan Water Conditioning Service
03.1995 - 07.1998Read More
Food Service Worker
Bay Bluffs Care Facility
2007 - 2010Read More
Schedule Coordinator
Harbor Home Care
2001 - 2007Read More
Secretary/Accountant
Island Treasure's
1998 - 2001Read More
Lake Superior State University
Bachelor of Science from Business Administration And Management
Read More