Lora Friend
Branson,MO
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Grand Ma Beas Natural Products
Branson, Missouri
05.2024 - 09.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
Customer Service Writer
Walmart
Ozark, MO
11.2008 - 04.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Developed customer service protocols to ensure a consistent and satisfactory customer experience.
- Drafted and edited customer service policies, procedures, and other related documents.
- Conducted regular meetings with customers to discuss their needs and provide feedback on services provided.
- Provided technical assistance for customers regarding product usage and troubleshooting.
- Resolved conflicts between customers and internal departments in a timely manner.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Assisted in the development of customer service strategies for new products and services.
Education
High School Diploma -
Ozark High School
Ozark, MO01-1981
Skills
- Order coordination
- Payment Collection
- Customer Service
- Product Merchandising
- Check processing
- Guest Services
Affiliations
- gardening,flowers.fishing
Timeline
Customer Service Cashier
Grand Ma Beas Natural Products
05.2024 - 09.2024
Customer Service Writer
Walmart
11.2008 - 04.2024
High School Diploma -
Ozark High School
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