Summary
Overview
Work History
Education
Skills
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Work Availability
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Lora Goff

Dahlonega,GA

Summary

This experienced IT professional has over 25 years of experience with Information Technology. With an excellent reputation for resolving unique issues with computer systems, mobile devices and peripheral equipment the candidate boosts user performance by thoroughly evaluating and correcting different hardware and software issues, while improving customer service/satisfaction. Candidate possesses proficient to excellent knowledge of Office 365 Administration, Nextiva/VOIP, Windows, vSphere, Veeam, Microsoft Office and various applications including DNS and Microsoft Active Directory along with knowledge of Windows server tools and administration.

Overview

32
32
years of professional experience

Work History

IT Specialist

Refrigiwear
Dahlonega, United States
06.2015 - 02.2022
  • Administered Office 365 Professional access, licensing, security, spam and phishing, in addition to Exchange, Azure, Microsoft Active Directory, Symantec/Norton Antivirus, Adobe Admin Console, Nextiva VOIP, NetSuite security and access and made regular use of DNS, vSphere, Veeam, AS400 and occasionally sourced PowerShell to assist with changes.
  • Managed company-wide VOIP system. Supported software, hardware and end user custom configurations for both remote and on-site end users. Implemented Nextiva VOIP to replace the previous VOIP provider and upgrade the phone system to keep up with demanding call volumes. Kept pressure on the vendor to provide the best voice quality and connectivity. Managed licensing and access for end users.
  • Supported and assisted with company wired/wireless network and expansion into the new warehouse. Used MAC filtering for increased security.
  • Managed VPN user access and troubleshot connectivity issues with FortiClient.
  • Mobilized entire office of end users at the onset of Covid in under two months.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems. Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using methodical approach, personal expertise and probing questions.
  • Monitored systems in operation and addressed issues as necessary. Checked server rooms daily for issues that would appear physically before affecting users. Performed server backups and changed and replaced backup tapes daily.
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and walked individuals through basic troubleshooting tasks. Learned to use software for their job and then trained user.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Systems Analyst

Gwinnett Medical Center-Lawrenceville
Lawrenceville, GA
02.2005 - 08.2014
    • Inherited the Company-wide intranet built in ColdFusion and continued support and programming for much of that site including web-based programs within the system needing important updates.
    • Added modules using ColdFusion as needed including temperature variance reporting for hospital food-service freezers and refrigerators allowing variances to be recorded for auditing purposes using data collected by temperature probes.
    • Enjoyed building other useful programs in ColdFusion including the Physician extranet allowing them to access the mission critical policy/procedures database and other much needed resources in a web based GUI also developed in ColdFusion. Worked with team members to provide MFA to increase security.
    • Utilized ColdFusion, SQL, JavaScript, CSS on a regular basis creating a user-friendly, browser accessible GUI while making calls to SQL for collecting and returning data.
    • Re-homed the entire company intranet into SharePoint using best practices for Change Management and managed expectations for at least 2000 users. Received only 2 questions regarding the change post go-live.
    • Delivered personalized SharePoint training, imparting knowledge of best practices for protecting data and minimizing errors and making departmental data available and secure.

Owner/Operator

GetUwired
Dahlonega, GA
03.2003 - 05.2014
  • Designed intuitive graphical user interface using knowledge of ColdFusion/MySQL software and relational database design for safety professionals to upload and download MSDS documentation to stay current with OSHA regulations and communicate with other safety professionals in a semi-social platform.
  • Translated client's ideation into concrete development and rebuilt their safety website from the ground up when it was time for an updated look and feel.
  • Worked closely with clients to establish specifications and system designs.
  • Afforded small companies the ability to have a basic web presence at a reasonable price.

Knowledge Engineer

Radiant Systems
Alpharetta, GA
05.1998 - 07.2002
  • Developed diagnostic databases for the help desk using Case Based Reasoning. Accessed information from a team of representatives in a Knowledge Management initiative and built and implemented processes by which knowledge is accessed by tier 1 support for solving or triaging issues.
  • Identified issues, analyzed information and documented solutions to problems.
  • Explored technologies that complement the abilities of humans to add value to information. Sourced information from 2nd and 3rd tier subject matter experts to build a robust knowledge management tool.
  • Responsible for ongoing analysis, design, development and maintenance of knowledge base information.

Education

Bachelor of Arts - Language And Arts

Oglethorpe University
Atlanta, GA
12.1992

Bachelor of Arts - Music Performance

Converse College
Spartanburg, SC

Skills

  • Office 365 Professional Suite Administration
  • Active Directory Administration, Azure, DNS
  • Anti-virus Administration, Symantec/Norton
  • VOIP - Nextiva and BTS
  • Software and Hardware Troubleshooting
  • Wired and Wireless Networks
  • Level 1 NetSuite Support
  • AS400 Experience
  • Very Familiar with FortiNet

Intrinsic and Important:

  • Reads and follows directions
  • Solution Driven
  • Highly Resourceful
  • Can source helpful scripts, PowerShell and SQL
  • Great Communication
  • Skilled at Managing Vendor Relations

Personal Interests:

  • Music Performance
  • Small Scale Agriculture
  • Support for Pollinators
  • Small Engine Repair
  • AWD vehicles

Languages

German
Professional Working
Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee

Timeline

IT Specialist

Refrigiwear
06.2015 - 02.2022

Systems Analyst

Gwinnett Medical Center-Lawrenceville
02.2005 - 08.2014

Owner/Operator

GetUwired
03.2003 - 05.2014

Knowledge Engineer

Radiant Systems
05.1998 - 07.2002

Bachelor of Arts - Language And Arts

Oglethorpe University

Bachelor of Arts - Music Performance

Converse College

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Lora Goff