Lora Koenig
Bear Creek Dental
New Tripoli,PA
19
years of professional experience
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Work History
Office Manager
4 Years 11 Months- Managed daily office operations, ensuring smooth workflow and efficient patient scheduling.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Office Administrator
3 Years 5 Months- Coordinated scheduling of appointments, ensuring optimal resource allocation and minimal conflicts
- Managed patient scheduling and appointment confirmations, ensuring efficient daily operations.
- Maintained organized patient files and documentation, enhancing office efficiency.
Receptionist
2 Years 9 Months- Schedule & confirm appointments
- Answer phones
- Verify insurance
- Submit insurance claims
- Enter patient payments
- Enter patient information
- Knowledge of EagleSoft software
Receptionist
7 Years 5 Months- Acknowledge and pleasantly greet patients upon arrival/dismissal
- Answering telephones and scheduling appointments
- Entering patient information into database
- Filing insurance claims
- Processing insurance payments
- Collecting various types of payments
- Trained new employees
- Knowledge of Dentrix software
Education
Dental Assisting Certificate
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Verbal and written communication
Reliability
Multitasking Abilities
Teamwork
Schedule management
Scheduling coordination
Account reconciliation
Timeline
Office Manager
Bear Creek Dental
09.2021 - CurrentRead More
Office Administrator
Strassman Dental
04.2018 - 09.2021Read More
Receptionist
Northwestern Dental Care
10.2014 - 07.2017Read More
Receptionist
Professional Dental Associates
04.2007 - 09.2014Read More
Northwestern Lehigh High School
High School Diploma
Read More
Lehigh Valley School of Dental Assisting
Dental Assisting Certificate
Read More