Lora Kuhn
Abbeville,AL
Summary
Culinary professional experienced in delivering exceptional customer service and enhancing guest experiences through attentive service and effective communication. Skilled in cash handling and maintaining organized environments, contributing to efficient operations. Bringing a strong work ethic with expertise in hospitality service to support diverse team dynamics.
Overview
7
7
years of professional experience
Work History
Server
Laurys
Charleston, WV
08.2019 - 10.2022
- Delivered exceptional customer service by attentively addressing guest inquiries and needs.
- Collaborated with kitchen staff to streamline order processing and enhance service efficiency.
- Maintained cleanliness and organization of dining areas to foster a welcoming environment.
- Managed cash transactions accurately, balancing cash drawer at the end of each shift.
- Upsold menu items by sharing detailed descriptions, contributing to an elevated dining experience.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Server/Bartender
Blacksheep Burrito & Brews
Chaleston, WV
05.2017 - 08.2019
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to deliver timely food and beverage service during peak hours.
- Maintained cleanliness and organization of dining areas to enhance customer satisfaction and safety.
- Assisted in training new team members on menu knowledge and operational procedures.
- Handled cash transactions accurately, ensuring proper cash management procedures were followed consistently.
Server
Pies & Pints
Charleston, WV
05.2015 - 04.2018
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Trained new staff on menu offerings and service protocols to uphold operational standards.
- Managed multiple tables simultaneously while maintaining high levels of attention to detail.
- Used good communication skills to reduce guest dissatisfaction.
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Cash handling
- Task prioritization
- Strong work ethic
Personal Information
Title: Server
Timeline
Server
Laurys
08.2019 - 10.2022
Server/Bartender
Blacksheep Burrito & Brews
05.2017 - 08.2019
Server
Pies & Pints
05.2015 - 04.2018