Lorah Lee-Green
Gone Doggie Walking LLC
Boise,ID
18
years of professional experience
Direct operational improvements through independent judgment and strategic problem-solving to streamline workflows, control costs, and strengthen organisational efficiency. Provide leadership that supports effective decision-making and aligns process improvements with company goals. Make sound business decisions that drive efficiency and contribute to overall success.
Work History
Manager/Bartender/Kitchen/Caterer
8 Years 9 Months- Handled cash and prepared sales reports to ensure accurate financial tracking.
- Set up Union, Clover, and Sapphire POS systems and supported back-end functions.
- Managed food truck service setup and breakdown to ensure smooth daily operations.
- Directed daily operations, maintaining workflow consistency and service standards.
- Coordinated staff schedules and assignments, optimizing coverage for improved productivity.
- Monitored performance, identified process gaps, and implemented corrective actions.
- Trained team members on procedures, expectations, and operational priorities.
- Resolved operational issues promptly to minimize disruption and maintain continuity.
- Evaluated processes and introduced efficiencies that strengthened overall team performance.
- Managed and motivated employees to be productive and engaged in work.
- Resolved customer disputes promptly and maintained communication to enhance overall satisfaction.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Owner/walker/sitter
18 Years 1 Month- Directed daily dog walking routes, balancing client schedules, pet needs, and neighborhood safety requirements.
- Managed client communication, confirming appointments, special instructions, and service updates with consistency.
- Trained walkers on leash handling, pet behavior awareness, and emergency response procedures.
- Coordinated service scheduling, optimizing route efficiency and reducing overlap between appointments.
- Monitored pet welfare during walks, documenting behavior changes and health concerns for follow-up.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Server/Beertender
3 Years 8 Months- Leveraged beer and brewing knowledge to enhance customer interactions and satisfaction.
- Managed end-to-end customer service interactions to ensure resolution and service continuity.
- Managed cash handling activities with accuracy and compliance.
- Trained new servers on menu knowledge, table service standards, and point-of-sale procedures.
- Coordinated timely food and beverage delivery to ensure efficient service and guest satisfaction.
- Maintained clean, organized sections and upheld sanitation and safety standards.
- Suggested menu items and pairings tailored to guest preferences and dietary needs to enhance dining experience.
Education
Colored Stones, Diamond, And Diamond Essentials - Gemology
Completed Colored stones essentials, colored stones course, Diamond essentials, Diamond course, Jewelry essentials, and Applied Jewelry Professional course. Certifications in each course.
Skills
Strong customer service supported positive client experiences.
Effective team leadership improved staff coordination and workflow.
Strong time management kept priorities moving efficiently.
Complex problem-solving resolved issues quickly and effectively.
Staff training and development strengthened team readiness.
Staff management supported consistent performance and accountability.
Relationship building created trust with customers and coworkers.
Operations management kept daily work running smoothly.
Policy implementation promoted consistent workplace standards.
Conflict resolution protected professional working relationships.
Expense tracking supported accurate financial records.
Employee onboarding helped new hires adjust quickly.
Recruiting and interviewing supported hiring needs.
Organizational skills kept tasks and records in order.
Customer relationship management improved service consistency.
Professional and courteous behavior strengthened customer trust.
Timeline
Manager/Bartender/Kitchen/Caterer
C75 LLC
01.2018 - CurrentRead More
Server/Beertender
Cloud 9 Brewery
03.2014 - 11.2017Read More
Owner/walker/sitter
Gone Doggie Walking LLC
09.2008 - CurrentRead More
Gemological Institute of America
Colored Stones, Diamond, And Diamond Essentials from Gemology
Read More