Loraine Garcia

• Customer service, handling a large volume of calls, emails, and chats in a professional and timely manner. Administrative tasks, multi-tasking , downloading billing reports, creating loss ratio reports, providing contract copies, forms, inputting info into a ticketing system, researching issues, placing orders for Dealers & Agents, using multiple apps and websites. Following up on all requests and tickets, problem solving, de-escalation, assisting new reps in all systems and procedures as needed.

• (Branch closed during the pandemic) Customer service, clerical, problem solving, conference calls, pulling numbers for annual revenue, daily revenue, comparing profit margins year over year, finding ways to improve profit and customer service, filling out vehicle incident reports entering and uploading field reports, using various apps, receiving PO#s, researching holds, checking status of cars at Vendors, keeping records, filing, faxing, scanning documents, problem solving, answering a multi-line phone, renting, returning, cleaning cars, helping with supply orders, keeping the business running smoothly.

• Running the front desk, greeting visitors, keeping a log of all ins and outs, documenting, filing, scanning faxing and copying. Answering multi-line phones. Customer service and promotion. Supervising client safety and keeping order in the house. Giving meds, making sure the house schedule is followed.

• Caregiving, Cooking, cleaning, errands, helping with activities of daily living.

The Eternity Challenge (Out of Business)

• Professional phone etiquette, Customer service, Email, Fax, Scanner, Copier, Word, Invoices, Estimates, Research, Scheduling, Organization, Filing, Ordering Supplies, Sales of Services, Cash Handling.

• 16 mo. Student/ Student Leader 8mo. paid Staff Member Customer Service, Student Supervision, Managed Janitorial, Yard Crew Fax, Copier, Email, Phones, Organization, Filing, Documentation Food Procurement, Events, Outreaches, Ministries, Promotions, Driver.