Loraine Rodriguez
The Bronx
Summary
Customer service representative with experience in processing payments accurately using POS systems and managing inventory for beverage items. Demonstrated ability to resolve customer complaints effectively, fostering positive relationships with guests. Collaborated with local businesses to enhance service offerings while overseeing employee recruitment, training, and scheduling. Maintained detailed records of sales transactions and daily shift reports to support operational efficiency.
Overview
4
4
years of professional experience
Work History
Bartender
MMS Group
New York
10.2024 - 06.2025
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Restaurant Manager
Bocaditos Bistro
New York
03.2022 - 11.2024
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
Customer Service Representative
Illusions Banquet Hall
New York
07.2021 - 11.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
UNIBE
Dominican Republic06-2009
Skills
- POS system operation
- Inventory management
- Customer service
- Sales tracking
- Team collaboration
- Conflict resolution
- Event coordination
- Effective communication
- Time management
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Bartender
MMS Group
10.2024 - 06.2025
Restaurant Manager
Bocaditos Bistro
03.2022 - 11.2024
Customer Service Representative
Illusions Banquet Hall
07.2021 - 11.2022
High School Diploma -
UNIBE