LORALEE VARGAS
Altamonte Springs,FL
Summary
Results-oriented leasing professional with expertise in administrative support, remote work environments, call center operations, and rent collections. Demonstrated success in navigating Fair Housing regulations, leveraging CRM platforms, and applying effective closing strategies to maximize occupancy. Recognized for managing high call volumes, maintaining precise records, and ensuring timely rent payments while strengthening resident relationships. Brings a proactive mindset, strong communication skills, and the ability to thrive in fast-paced, compliance-focused property management settings.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
HH Staffing Services
Orlando, FL
06.2026 - 08.2026
- Delivered informative property tours highlighting unique amenities tailored to prospect needs.
- Assisted prospective tenants with paperwork and logistics to ensure smooth move-ins.
- Prepared lease agreements and coordinated move-in processes efficiently.
- Conducted market research to stay informed on trends and competitor offerings.
- Verified tenant income and qualifications before accepting applications.
- Responded to inquiries and scheduled appointments for property showings.
- Provided exceptional customer service to maintain positive tenant relationships.
Leasing Consultant
R&R Group Management
11.2025 - 06.2026
- Delivered polished property tours and highlighted key amenities tailored to prospect needs.
- Processed leasing applications, verified income, and prepared compliant lease agreements.
- Managed rent collections, maintained payment records, and supported delinquency resolution.
- Responded to high-volume phone and email inquiries and scheduled showings.
- Built rapport with prospects and residents to support satisfaction and retention.
- Ensured adherence to Fair Housing regulations and company policies.
- Utilized Yardi, OneSite, and CRM platforms to track leads and maintain organized documentation.
- Supported administrative operations, resident communication, follow-ups, and office coordination.
Leasing Consultant
Jones Street Residential
Middletown, CT
08.2023 - 06.2024
- Developed and implemented effective sales and telephone skills.
- Provided community and apartment information to prospects and scheduled tours.
- Managed the leasing process from introduction through occupancy and ongoing tenancy.
- Collected security deposits, rent, and move-in funds.
- Prepared lease documentation following qualification and screening procedures.
- Worked to optimize occupancy, increase traffic, and maintain closing ratio goals.
- Responded to resident concerns and ensured resolution.
- Completed service requests and communicated with Maintenance.
- Supported marketing efforts and contributed ideas for promotions and advertising.
- Maintained accurate knowledge of pricing, availability, vacancies, and lease expirations.
Customer Service Specialist
Reed Group
Orlando, FL
11.2022 - 06.2023
- Handled escalated calls with professionalism and calm problem-solving.
- Managed high call volume while maintaining courteous service.
- Assisted new employees with training and best practices.
- Adapted quickly to policy changes to ensure accurate information delivery.
Inbound Customer Service Rep./Advocate
Humana
Orlando, FL
01.2020 - 08.2020
- Collaborated with team members to resolve complex customer concerns.
- Delivered friendly, expert support in every interaction.
- Built trusting relationships through consistent communication.
- Managed complex caseloads with diligence and timely follow-up.
- Referred clients to appropriate services and confirmed access to care.
- Implemented technology solutions to improve case management efficiency.
- Handled sensitive cases with discretion and confidentiality.
Leasing Consultant
Gold Oller Properties
Orlando, FL
11.2019 - 01.2020
- Delivered exceptional customer service throughout the leasing process.
- Maintained detailed records, applications, and executed leases.
- Supported move-in and move-out processes for smooth transitions.
- Ensured compliance with residential leasing regulations.
- Conducted market research to identify trends and opportunities.
- Collaborated with management to optimize rental rates and competitiveness.
- Conducted professional property tours showcasing community features.
Leasing Specialist
Timberland Partners
Clermont, FL
05.2018 - 02.2019
- Responded promptly to calls and emails from prospects.
- Retained tenants through proactive relationship-building.
- Coordinated move-ins and move-outs for seamless transitions.
- Maintained accurate leasing records for management reporting.
- Organized resident events to foster community engagement.
- Assisted managers with leasing reports and trend analysis.
- Assessed applicant eligibility through financial and background checks.
- Collaborated with maintenance teams to resolve issues quickly.
Education
Bachelor of Science - Psychology
Universidad del Este
05-2009
Skills
Customer service, Building rapport, Phone etiquette, Email etiquette, Leasing and sales, Property tours, Application processing, Lease agreements, Closing techniques, Sales techniques, Rent collections, Fair Housing regulations, Fair Housing policies, Yardi CRM, OneSite, CRM platforms, Documentation accuracy
Accomplishments
- Increased occupancy from 85% to 100% within a two month period
- Ability to obtain new referrals leading to new move ins
- Coordinate resident events for different occasions
- Excellent customer service and problem solution
- Resident and prospect satisfaction with new apartment homes
Timeline
Leasing Consultant
HH Staffing Services
06.2026 - 08.2026
Leasing Consultant
R&R Group Management
11.2025 - 06.2026
Leasing Consultant
Jones Street Residential
08.2023 - 06.2024
Customer Service Specialist
Reed Group
11.2022 - 06.2023
Inbound Customer Service Rep./Advocate
Humana
01.2020 - 08.2020
Leasing Consultant
Gold Oller Properties
11.2019 - 01.2020
Leasing Specialist
Timberland Partners
05.2018 - 02.2019
Bachelor of Science - Psychology
Universidad del Este