Loranza Sams
Liberty
Summary
Dedicated customer service representative with expertise in conflict resolution and insurance claims processing. Proven ability to effectively communicate and resolve issues, ensuring high customer satisfaction.
I have years of experience using different softwares.
Overview
15
15
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Representative/benfits
EviCore Healthcare formerly Care Core National
Franklin
01.2019 - 11.2025
- Assisted patients with insurance inquiries and claims processing.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed requests for prior authorizations using company software systems.
Customer Service Representative
ACT technology
Harlingen
03.2015 - 01.2019
- Assisted customers with inquiries and provided timely information.
- Resolved customer complaints using effective problem-solving techniques.
- Maintained knowledge of products and services to better assist clients.
T-Mobile customer service
T-Mobile
Rockford
06.2010 - 03.2015
- Provide technical support for mobile devices, network services, and account features.
- Troubleshoot device, SIM card, and connectivity issues (voice, data, and messaging).
- Assist customers with software updates, device configuration, and app support.
- Document customer interactions and solutions in T-Mobile’s support systems.
- Escalate unresolved or complex issues to advanced technical teams.
- Educate customers on T-Mobile products, services, and self-service tools.
- Maintain a high level of customer satisfaction through professional communication.
- Follow company policies regarding data privacy and security.
Education
Bachelor of Science - Criminal Justice
Purdue University
West Lafayette, IN 05.2020 - 12.2024
Rock Bridge High
Columbia , MOSkills
- Customer service
- Conflict resolution
- Effective communication
- Insurance claims processing
- Claims processing
- Mentor software exp
- Cispro exp
- Microsoft word exp
Timeline
Bachelor of Science - Criminal Justice
Purdue University
05.2020 - 12.2024
Customer Service Representative/benfits
EviCore Healthcare formerly Care Core National
01.2019 - 11.2025
Customer Service Representative
ACT technology
03.2015 - 01.2019
T-Mobile customer service
T-Mobile
06.2010 - 03.2015
Rock Bridge High