Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Loranze Freehling

Totz,KY

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Senture. Skilled in Microsoft Excel and adept at complaint resolution, I excel in multitasking and fostering team collaboration. Achieved a significant increase in efficiency, leveraging both technical and interpersonal skills to exceed employer expectations.

Overview

17
17
years of professional experience

Work History

Caregiver

N/A
Harlan, KY
05.2021 - Current
  • Giving end of life care to relative

Customer Service Representative

Senture
London, KY
10.2020 - 05.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.

Order Filler

Walmart
London, KY
03.2020 - 08.2020
  • Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
  • Verified accuracy of order picking by comparing items picked to customer invoices.
  • Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
  • Collaborated with team members to achieve daily goals set by management.

Maintenance Crew Member

Walmart
Harlan, KY
03.2019 - 03.2020
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
  • Maintained inventory of tools and supplies used for repairs and maintenance projects.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.

Team Leader

Firestone Industrial Products
Williamsburg, Kentucky
04.2012 - 08.2018
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Collaborated with other departments to ensure alignment of goals across teams.

Claims Collection Representative 1

HSBC
London, Kentucky
07.2010 - 03.2012
  • Researched information from credit bureaus, banks, employers and other sources to verify customer's income and assets.
  • Developed a recovery strategy based on customer's financial situation.
  • Maintained accurate records of all collection activities in computer system.
  • Performed skip tracing activities in order to locate customers who had moved without providing a forwarding address.

Customer Service Representative 1

Senture
London, Kentucky
04.2010 - 06.2010
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Claims Representative 1

Vangent Inc
Corbin, Kentucky
05.2008 - 09.2009
  • Documented changes in claim statuses using specialized software systems.
  • Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
  • Educated customers on their rights under state and federal regulations governing insurance policies.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.

Education

Coaching and Workplace Communication -

Eastern Kentucky University, Center for Career and Workforce Development
06.2018

Dealing with Difficult People -

Eastern Kentucky University, Center for Career and Workforce Development
06.2018

Interpersonal Communication Skills -

Eastern Kentucky University, Center for Career and Workforce Development
02.2018

High School Diploma -

Whitley County High School
Williamsburg, Kentucky
05.2008

Skills

  • Complaint resolution
  • Adaptive team player
  • Multitasking and organization
  • Microsoft Excel
  • Call management
  • Inbound and outbound calling
  • Quality control
  • Administrative support

References

  • Tyler Ball, Coworker, Firestone Industrial Products, (606) 310-5229
  • David Martin, Coworker, Firestone Industrial Products, (606) 215-6387
  • Jason Head, Coworker, Firestone Industrial Products, (423) 871-3151

Timeline

Caregiver

N/A
05.2021 - Current

Customer Service Representative

Senture
10.2020 - 05.2021

Order Filler

Walmart
03.2020 - 08.2020

Maintenance Crew Member

Walmart
03.2019 - 03.2020

Team Leader

Firestone Industrial Products
04.2012 - 08.2018

Claims Collection Representative 1

HSBC
07.2010 - 03.2012

Customer Service Representative 1

Senture
04.2010 - 06.2010

Claims Representative 1

Vangent Inc
05.2008 - 09.2009

Coaching and Workplace Communication -

Eastern Kentucky University, Center for Career and Workforce Development

Dealing with Difficult People -

Eastern Kentucky University, Center for Career and Workforce Development

Interpersonal Communication Skills -

Eastern Kentucky University, Center for Career and Workforce Development

High School Diploma -

Whitley County High School

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Loranze Freehling