Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LOREAL CRUMES

Indianapolis,IN

Summary

Dedicated and adaptable professional with experience as shift leader in the customer service industry, skilled in supervising teams, managing daily customer experiences. Strong background in conflict resolution, training, and workflow optimization, with a proven ability to motivate staff and maintain high service standard in fast environments. Holds an IT Fundamentals (ITF+) Certification, demonstrating technical aptitude and problem-solving skills, and is currently pursuing a pharmacy technician license to expand expertise in healthcare support. Known for reliability, leadership, and the ability to bridge customer service excellence with evolving technical and healthcare knowledge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Sweetgreen
11.2024 - Current
  • Creates a positive work environment in line with our mission, vision + values
  • Delivers exceptional customer experiences
  • Ensures team and guest safety by following operational policies and procedures
  • Assists with new team member training and provides feedback where needed
  • Follows all food safety practices and restaurant cleanliness expectations in accordance with company guidelines
  • Ability to use electronic systems, such as computers and tablets

Pharmacy Technician Training

CVS
06.2025 - Current
  • Supporting pharmacological services by assembling, stocking and distributing medications
  • Maintaining records by recording and filing the prescriptions and orders of Physicians
  • Sorting, stocking and labeling medications and monitoring inventory
  • Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist
  • Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
  • Processing prescriptions electronically and ensuring all information is accurate and complete
  • Generating revenues by recording, calculating and issuing charges
  • Undertaking administrative tasks such as record-keeping as assigned by a Physician or facility manager from time to time

Certified Trainer

Chipotle
09.2021 - 08.2024
  • CT also serves as a link between managers and crew, facilitating on-the-floor interactions and ensuring that all staff members are trained and knowledgeable.
  • Understanding and applying the basic training fundamentals of Chipotle, including introducing, shadowing, performing, and validating tasks.
  • CTs are expected to train with checklists, recipe cards, and trainer guides, and they play a crucial role in the development of new employees and the overall training process within the restaurant.

Crew Member

Culvers
06.2022 - 01.2023
  • Serve food to customers and keep them informed of their order status
  • Assist with cooking or other tasks as needed
  • Keep the kitchen stocked with necessary supplies
  • Maintain a friendly demeanor at all times
  • Ensure there’s a safe working environment for guests and crew members alike


Store Associate

CVS
03.2022 - 07.2022
  • Customer Service: Provide differentiated customer service by anticipating needs, demonstrating compassion, and resolving service issues. Greet customers warmly and assist them in locating products.
  • Cashier Duties: Accurately handle cash, checks, and credit card transactions while following company policies and procedures.
  • Inventory Management: Maintain the sales floor by restocking shelves, checking in vendors, updating pricing, and completing inventory tasks as directed by the store manager.
  • Store Operations: Support opening and closing activities, ensuring the store is clean, organized, and operational. Assist in various departments, including photo and beauty, to ensure they are fully stocked and functional.
  • Collaboration: Work alongside pharmacy personnel and other team members to enhance customer service and operational efficiency.

Education

Associate's degree - Diagnostic Medical Sonography

Ivy Tech
08.2025

High School Diploma -

Excel Center
10.2019

Skills

  • Technical & Professional Development
  • Sales & Revenue Growth
  • Efficiency & Problem Solving
  • Leadership & Team Success
  • Customer & Client Impact
  • IT Troubleshooting & Fundamentals (CompTIA ITF)
  • Healthcare & Pharmacy Knowledge
  • Multitasking with Attention to Detail
  • Self-advocacy skills training
  • Communication strategies training

Certification

  • CompTIA (ITF+), - October 31, 2019

Timeline

Pharmacy Technician Training

CVS
06.2025 - Current

Shift Leader

Sweetgreen
11.2024 - Current

Crew Member

Culvers
06.2022 - 01.2023

Store Associate

CVS
03.2022 - 07.2022

Certified Trainer

Chipotle
09.2021 - 08.2024

Associate's degree - Diagnostic Medical Sonography

Ivy Tech

High School Diploma -

Excel Center

Similar Profiles

CREATE PROFILE
LOREAL CRUMES