Jahir Huezo
Elizabethport,NJ
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Elizabeth , NJ
2024.04 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
Shift Leader
Dunkin' Donuts
Elizabeth, New Jersey
2023.05 - 2024.04
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored and maintained equipment to ensure operational efficiency.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Developed promotional strategies to attract more customers during slow periods.
- Assessed reports and adjusted workflows to realign with targets.
Shift Leader
7 Eleven Store
Roselle, New Jersey
2022.08 - 2023.03
- Analyzed company's expenditures and developed financial models.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled emergency situations with composure and in accordance with company guidelines.
- Collaborated with management to set performance goals and evaluate progress.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Education
Mechanical/Avistion Engineering - Engineering Mechanics
Universal Technical Institute Bloomfield New Jerse
Bloomfield, NJ2027-05
Skills
- Production Scheduling
- Equipment Troubleshooting
- Customer Service Management
- Operations Support
- Cash Handling
- Sales expertise
- Policy Enforcement
- Drawer Assignments
- Technical Support
- Positive Attitude
- Training Assistance
- Goal Setting and Tracking
- Issue Resolution
- Safety processes and procedures
- Shift Paperwork Completion
- Inventory Counts
- Interpersonal Relations
- Flexible Schedule
- Sales and Upselling
- Motivational Leadership
- Team Collaboration and Leadership
- Team Leadership
- Client Support
- Assigning Work
- Professional Appearance
- Client Service
- Sales Reporting
- Staff Training and Development
- Error identification
- Certified in 10-key
- Verifying data accuracy
- Proficient with [Database]
- Advanced clerical knowledge
- Data accuracy
- Filing and data archiving
- Document processing
- Proofreading
- Word Processing
- Professional and mature
Timeline
Shift Leader
Dunkin' Donuts
2024.04 - Current
Shift Leader
Dunkin' Donuts
2023.05 - 2024.04
Shift Leader
7 Eleven Store
2022.08 - 2023.03
Mechanical/Avistion Engineering - Engineering Mechanics
Universal Technical Institute Bloomfield New Jerse