Loreal LaBranch
Douglasville,GA
Summary
Dynamic customer service representative with proven ability to efficiently resolve inquiries and enhance customer satisfaction. Skilled in active listening, data entry, and multitasking, consistently ensuring timely delivery and quality assurance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Henri's Bakery and Deli
Atlanta, GA
11.2023 - Current
- Assisted customers with inquiries and resolved complaints efficiently.
- Processed orders accurately and ensured timely delivery of products.
- Collaborated with team members to streamline workflow during peak hours.
- Managed high-volume calls while maintaining quality assurance standards and customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in the brand.
Bakery and Deli Clerk
Kroger
Dallas, GA
01.2021 - 11.2023
- Provided exceptional customer service in deli department, ensuring customer satisfaction and loyalty.
- Prepared and sliced meats, cheeses, and other products to meet customer orders efficiently.
- Maintained cleanliness and organization of deli display cases, enhancing product visibility.
- Assisted in inventory management by tracking stock levels and replenishing supplies as needed.
- Monitored product quality and freshness, reducing waste through timely rotation practices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Event Hostess
Big Air Trampoline Park
Hiram, GA
03.2020 - 01.2021
- Oversaw setup and teardown processes, maintaining organization and safety standards throughout events.
- Coordinated with kitchen staff to ensure timely service and guest satisfaction
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Associate of Science - Medical Laboratory Science
Kennesaw State University
Kennesaw, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
Timeline
Customer Service Representative
Henri's Bakery and Deli
11.2023 - Current
Bakery and Deli Clerk
Kroger
01.2021 - 11.2023
Event Hostess
Big Air Trampoline Park
03.2020 - 01.2021
Associate of Science - Medical Laboratory Science
Kennesaw State University