Loreal Nixon
Chicago,IL
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
11
11
years of professional experience
Work History
Client Service Specialist
Keyence
11.2021 - Current
- Process over 50 quotes, orders and other inquiries via multiple channels daily with over 95% accuracy
- Contribute to successful implementation of company wide price increases, resulting in 30% profit
- Collaborate with cross-functional teams to assist with customer onboarding and managing over 100 existing accounts
- Maintained customer retention by resolving issues efficiently and responding to inquiries within hour of receipt
Billing Specialist
New World Van Lines
08.2018 - 11.2021
- Audited over 50 files daily for approved charges and required supporting documents for each account
- Utilized multiple billing software's to invoice over $50k per day
- Resolved discrepancies to reduces loss of revenue and maintain relationships with over 100 accounts
- Monitored unbilled files on weekly report to ensure invoices were submitted before various deadlines
Inbound Advertising Sales Rep
Tronc, Tribune Publishing
08.2017 - 08.2018
- Resolved over 50 inbound calls, emails, and faxes resulting in over $10k orders processed daily
- Achieved 100% quarterly evaluation for quality phone calls, efficiency and accuracy
- Exceeded customer satisfaction by answering questions, resolving discrepancies and troubleshooting online issues
- Utilized CRM program to process over 20 orders and quotes per day and to manage customer relationships
Data Collector
NORC at the University of Chicago
05.2013 - 09.2013
- Screened and interviewed over 150 respondents per week to administer questionnaires for research on behalf of the CDC
- Contributed to data collected for health care studies that informs programs and policies that affects millions
- Established rapport to collect personal data such as educational background and access to healthcare to complete surveys
- Overcame objections by educating respondents on the organization and establishing credibility
Customer Service Rep/Key Holder
Payless Shoe Source
05.2013 - 09.2013
- Scored 100% for customer satisfaction submitted through customer experience surveys by being customer focused
- Performed daily cash management and key holder duties including balancing cash drawer when opening and closing
- Achieved sales goals daily by engaging customers and upselling promotional items to maximize profits
Education
Bachelor of Arts - Interpersonal Communication
Illinois State University
Normal, IL12.2016
Skills
- Self-Motivated
- Detail Oriented
- Problem Solving
- Adaptability
- Organized
- Multi-Tasking
- Relationship Building
- Conflict Resolution
- Verbal & Written Communication
- Team Player
Timeline
Client Service Specialist
Keyence
11.2021 - Current
Billing Specialist
New World Van Lines
08.2018 - 11.2021
Inbound Advertising Sales Rep
Tronc, Tribune Publishing
08.2017 - 08.2018
Data Collector
NORC at the University of Chicago
05.2013 - 09.2013
Customer Service Rep/Key Holder
Payless Shoe Source
05.2013 - 09.2013
Bachelor of Arts - Interpersonal Communication
Illinois State University
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