Lore Anne Calimlim
Trenton,NC
Summary
Dedicated professional with a strong background in customer service and material management. Proven ability to resolve conflicts, enhance customer experiences, and streamline operations. Committed to driving improvements and fostering positive relationships with 100 accounts.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
United States Air Force, Seymour Johnson AFB
04.2025 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries, providing accurate information regarding services and procedures.
- Managed scheduling for appointments, ensuring efficient use of resources and time.
- Documented customer interactions in database systems to maintain accurate records for future reference.
- Trained new personnel on customer service protocols and system usage to ensure consistency in operations.
- Participated in team meetings to discuss performance metrics and identify areas for operational enhancements.
- Implemented feedback mechanisms to gather insights from customers, driving continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Material Management Clerk
United States Air Force, Hill AFB
11.2022 - 04.2025
- Coordinated material requisitions and distributions to support operational readiness of aircraft maintenance.
- Streamlined supply chain logistics, reducing lead times for critical components through effective communication with vendors.
- Processed and managed inventory using automated tracking systems to ensure accurate stock levels.
- Maintained compliance with safety standards while handling hazardous materials and equipment.
- Conducted regular audits of inventory to identify discrepancies and implement corrective actions promptly.
- Assisted in training new personnel on material management procedures and best practices for efficiency.
- Facilitated cross-functional communication between production, procurement, and logistics teams to improve overall efficiency in material management processes.
- Reduced waste by implementing a recycling program, resulting in cost savings and environmental benefits.
- Operated forklifts and pallet jacks for efficient material handling.
- Coordinated shipping and receiving activities to ensure timely dispatch.
- Kept warehouse up to safety and health regulations at all times.
- Operated hazardous material handling equipment to ensure safety and compliance with regulations.
- Conducted routine inspections of storage areas to maintain safe working conditions.
- Trained new staff on safety protocols and proper handling of hazardous materials.
- Maintained a clean and organized work environment, promoting safe handling practices and preventing contamination risks.
- Ensured accurate labeling and documentation of all hazardous materials in compliance with regulations.
- Collaborated with team members to implement efficient waste disposal procedures.
Material Management Clerk
United States Air Force, Osan AB
09.2021 - 09.2022
- Operated forklifts and pallet jacks to efficiently organize and transport inventory.
- Conducted regular inventory checks to ensure accurate stock levels and minimize discrepancies.
- Collaborated with team members to streamline packing processes, enhancing overall workflow efficiency.
- Maintained cleanliness and safety standards throughout warehouse, adhering to all operational protocols.
- Assisted in training new employees on equipment usage and safety practices, fostering a knowledgeable team environment.
- Monitored product quality during loading and unloading processes, ensuring compliance with company standards.
- Implemented improvements in inventory storage methods, optimizing space utilization within warehouse facilities.
- Consistently lifted materials weighing as much as 30pounds.
Material Management Clerk
United States Air Force, Kunsan AB
07.2019 - 07.2021
- Collaborated with cross-functional teams to analyze material needs and optimize procurement processes.
- Coordinated with various departments to accurately forecast material requirements for upcoming projects.
- Maintained proper documentation of all transactions related to material movement, ensuring compliance with internal policies and external regulations.
- Enhanced accuracy in inventory tracking by conducting regular audits and reconciling discrepancies promptly.
- Mitigated potential delays in production by proactively addressing potential shortages through effective communication with suppliers.
- Promoted a safe work environment by consistently adhering to safety protocols and regulations during material handling processes.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Maintained accurate documentation for all inbound and outbound shipments, ensuring smooth logistics operations.
- Collaborated cross-functionally with production teams to align material availability with production schedules, minimizing downtime.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
General Warehouse Associate
United States Air Force, Moody AFB
06.2017 - 07.2019
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse environments.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of supplies.
- Streamlined packing processes, improving order accuracy and reducing processing time.
- Trained new associates on safety protocols and operational procedures to enhance team performance.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Hotel Front Desk Clerk
Hotel Galleria
11.2016 - 01.2017
- Managed guest check-in and check-out procedures to ensure smooth arrivals and departures.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction and experience.
- Provided assistance to front desk team members, fostering a collaborative work environment.
- Trained new staff on front desk operations, enhancing team performance and service quality.
- Monitored daily cash flow and balanced financial transactions with precision to maintain accountability.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Education
High School Diploma -
Marianas High School
Susupe, Saipan, CNMI06-2016
Skills
- Customer service
- Call center experience
- Professional telephone demeanor
- Database management
- Data entry
- Computer proficiency
- Problem resolution
- Conflict resolution
- Call center operations
- Effective communication
- Appointment coordination
Performance metrics
Timeline
Customer Service Representative
United States Air Force, Seymour Johnson AFB
04.2025 - Current
Material Management Clerk
United States Air Force, Hill AFB
11.2022 - 04.2025
Material Management Clerk
United States Air Force, Osan AB
09.2021 - 09.2022
Material Management Clerk
United States Air Force, Kunsan AB
07.2019 - 07.2021
General Warehouse Associate
United States Air Force, Moody AFB
06.2017 - 07.2019
Hotel Front Desk Clerk
Hotel Galleria
11.2016 - 01.2017
High School Diploma -
Marianas High School