Summary
Work History
Education
Skills
Languages
Timeline
Generic

Loreany Santana

Tampa,FL

Summary

Results-driven bilingual supervisor with leadership experience in high-volume environments, restaurant operations, and food safety compliance. Proven ability to lead teams, deliver excellent customer service, manage workflow, and maintain operational standards. Strong communicator with a business administration background and hands-on culinary experience. Seeking a Front-End Restaurant Supervisor position to drive guest satisfaction and team performance.

Work History

Supervisor

Wabash National Corporation
Lebanon, PA
2022 - 2026
  • Supervised 18–20 employees in a fast-paced production environment.
  • Coordinated daily workflow to ensure efficiency, quality, and safety standards.
  • Served on the safety committee to reinforce compliance and accountability.
  • Translated and supported Spanish-speaking team members to enhance communication.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Quality Assurance Technician

Sunny Lane
Lebanon, PA
2021 - 2022
  • Conducted inspections to ensure compliance with USDA & FDA regulations.
  • Monitored sanitation and safety standards in food production.
  • Documented findings and implemented corrective action plans with leadership teams.
  • Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.

Garde Manger /Banquet Prep Cook

The Hotel Hershey
Hershey, PA
2017 - 2020
  • Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
  • Monitored quality of raw and cooked food products to uphold health code standards.
  • Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
  • Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes, and risk management regulations.
  • Prepared appetizers, cold dishes, and banquet items for large-scale events.
  • Maintained high standards of presentation, sanitation, and service readiness.

Garde Manger /Kitchen Prep Cook

Hershey Entertainment & Giant Center
Hershey, PA
2014 - 2017
  • Participated in budgeting process for cold and preserved foods, seeking new sources, and assessing quality as necessary.
  • Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes, and risk management regulations.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Evaluated food products to verify freshness and quality.
  • Assisted with high-volume event food preparation.
  • Collaborated with kitchen and front-of-house teams for smooth service execution.

Garde Manger /Catering Kitchen Prep Cook

Hilltop Café & Pastry LCCTC
Lebanon, PA
2013 - 2014
  • Evaluated food products to verify freshness and quality.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Assisted with menu development and planning.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Assisted in café and pastry shop operations management.
  • Supported formal banquets serving 30–225 guests.
  • Provided customer service and front-of-house support

Education

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
11-2023

Culinary Arts Program (Exemplary Program) Diploma - Culinary

Lebanon County Career & Technology Center
Lebanon, PA
2013

Skills

  • Front-End Supervision Team Leadership Staff Training & Coaching Customer Service Excellence Conflict Resolution POS Systems Cash Handling Scheduling & Workflow Coordination Food Safety & Sanitation Compliance Banquet & Event Support Performance Evaluations Bilingual Communication

Languages

Spanish
Full Professional

Timeline

Supervisor

Wabash National Corporation
2022 - 2026

Quality Assurance Technician

Sunny Lane
2021 - 2022

Garde Manger /Banquet Prep Cook

The Hotel Hershey
2017 - 2020

Garde Manger /Kitchen Prep Cook

Hershey Entertainment & Giant Center
2014 - 2017

Garde Manger /Catering Kitchen Prep Cook

Hilltop Café & Pastry LCCTC
2013 - 2014

Bachelor of Science - Business Administration

Colorado Technical University

Culinary Arts Program (Exemplary Program) Diploma - Culinary

Lebanon County Career & Technology Center

Similar Profiles

  • Cindy MooreCindy Moore

    PR Marketing Assistant at The Arc of East AscenaionPR Marketing Assistant at The Arc of East Ascenaion

  • Laura NelsonLaura Nelson

    Restaurant Manager / Shift Manager / Bartender / Cage Cashier / Hotel Clerk/ Mini-mart Cashier at Longstreet Inn & CasinoRestaurant Manager / Shift Manager / Bartender / Cage Cashier / Hotel Clerk/ Mini-mart Cashier at Longstreet Inn & Casino

  • Laura DiazLaura Diaz

    Server at Rose Mediterranean CuisineServer at Rose Mediterranean Cuisine

  • Tamitha D. HollowayTamitha D. Holloway

    Food Service Manager at Texas Department Of Criminal JusticeFood Service Manager at Texas Department Of Criminal Justice

CREATE PROFILE
Loreany Santana