Dynamic business owner with a proven track record at Gischel Machine Co., Inc., excelling in customer relations and small business operations. Cultivated strong client relationships, enhancing customer satisfaction and loyalty. Skilled in verbal communication and adept at resolving conflicts, ensuring exceptional service and repeat business.
Overview
42
42
years of professional experience
Work History
Owner
Gischel Machine Co., Inc.
Curtis Bay, MD
04.1983 - 07.2025
Managed day-to-day business operations. Answered all incoming calls with a friendly demeanor. Our customers were everything to us.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed financial aspects of the business, including bank reconciliation, accounts payable, accounts receivable, and payroll.