Lorela Mitrollari
Yonkers
Summary
Creative and detail-oriented Graphic Design graduate from Southern New Hampshire University with over one year of experience as an Art and Design Coordinator, specializing in Adobe Creative Cloud. Experienced in sales, management, e-commerce, data entry, virtual assistance, customer service, and healthcare data management. Proficient in QuickBooks, Shopify, Zoho, Slack, and Microsoft Office. Strong multilingual communication skills with B2 certifications in French and Italian, as well as conversational Spanish. Dedicated to delivering innovative design solutions while collaborating effectively in fast-paced, dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fine Jewelry Sales Associate
Macy's Inc
New York
10.2023 - 10.2025
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted customers in selecting fine jewelry, showcasing product knowledge and design features.
- Maintained inventory accuracy through regular stock assessments and updates.
- Developed visually appealing merchandise displays to attract customer interest and drive sales.
Paralegal
The Law Office of Joana Kaso
New York
03.2024 - 08.2024
- Collaborated with clients to gather information and address inquiries promptly.
- Drafted and reviewed various legal documents, ensuring compliance with regulations.
- Conducted legal research to support case preparation and documentation.
Art & Design Coordinator
MVP Visuals
Connecticut
12.2021 - 08.2022
- Collaborated with cross-functional teams to streamline project workflows and enhance communication.
- Managed design schedules, prioritizing tasks to meet tight deadlines consistently.
- Coordinated design projects from concept to completion, ensuring alignment with client specifications.
- Conducted follow-up communications to ensure resolution of issues, reinforcing customer trust and engagement.
E-commerce order manager
Mediterranea Store
Italy
09.2021 - 05.2022
- Streamlined order processing workflow to enhance efficiency and reduce processing time.
- Maintained accurate records of orders, shipments, and customer communications for improved tracking.
- Collaborated with suppliers to negotiate terms and resolve discrepancies in order fulfillment.
Data Steward
Veeva Inc
Italy
05.2021 - 12.2021
- Managed and maintained healthcare databases by contacting hospitals and clinics to verify, update, and ensure accuracy of provider information within Veeva data systems.
- Ensured data integrity through rigorous validation processes and quality checks.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
New Hampshire06-2025
Bachelor of Science - Computer Engineering
University of Siena
Siena, ItalyGraphic Design Masterclass
Udemy
04-2021
Celi 3 : Level of B2 of Italian Language
Università per Stranieri di Perugia
Perugia05-2017
DELF B2: French studies diploma level B2
Alliance Francaise
03-2015
Skills
- Team development
- Product knowledge
- Retail sales
- Product branding
- Gemstones and precious metals
- Exceptional customer service
- Appointment scheduling
- Teamwork and collaboration
- Proficient in Adobe Cloud
- Proficient in Microsoft Office
- Zoho CRM proficiency
- Experienced with Slack communication
- WordPress management
- JavaScript development skills
- CSS design skills
Certification
- Duolingo English Test
- 140 points from 160 total
Languages
English
Full Professional
French
Limited Working
Albanian
Native or Bilingual
Italian
Professional Working
Spanish
Limited Working
Timeline
Paralegal
The Law Office of Joana Kaso
03.2024 - 08.2024
Fine Jewelry Sales Associate
Macy's Inc
10.2023 - 10.2025
Art & Design Coordinator
MVP Visuals
12.2021 - 08.2022
E-commerce order manager
Mediterranea Store
09.2021 - 05.2022
Data Steward
Veeva Inc
05.2021 - 12.2021
Graphic Design Masterclass
Udemy
Celi 3 : Level of B2 of Italian Language
Università per Stranieri di Perugia
DELF B2: French studies diploma level B2
Alliance Francaise
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Bachelor of Science - Computer Engineering
University of Siena