Lorelai Lundy
Casper,WY
Summary
An Ambitious individual that wants to learn more and expand in my field of understanding and skill. Very teachable with a positive attitude.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
Murdochs
12.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Processed sales transactions efficiently using point-of-sale systems, ensuring quick customer service.
- Collaborated with team members to achieve store sales goals and maintain a positive work environment.
- Guided customers in identifying optimal products tailored to their needs while providing suitable alternatives when specific items were unavailable.
- Established meaningful connections with customers by recalling past interactions and providing tailored assistance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Implemented visual merchandising standards to boost product visibility and optimize store layout.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Maurices
11.2022 - 12.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Lundy Home School
Casper, WY05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Adapt to diverse groups
Timeline
Sales Associate
Murdochs
12.2023 - Current
Sales Associate
Maurices
11.2022 - 12.2023
High School Diploma -
Lundy Home School