Lorem Zuniga
San Diego,United States
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
AdMasters.com
01.2021 - Current
- Orchestrated and executed operational strategies, contributing significantly to sustained growth and enhanced efficiency within the company.
- Achieved a sales surge, elevating Crafty Holiday Helper's account profits from $100k to over $1 million within one year, demonstrating strong market adaptability
- Led inventory planning initiatives, reducing shrink percentage by 40% through meticulous inventory control measures.
- Enhanced procurement processes, resulting in improved product design and shipment times, fostering stronger supplier relationships.
Etsy Shop Owner
Etsy
01.2019 - 08.2023
- Increased Etsy shop sales by implementing effective marketing strategies and optimizing product listings.
- Managed inventory for a streamlined shopping experience, ensuring stock levels were consistently maintained.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through proactive communication.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing for materials and products.
Store Manager
GUESS?, Inc.
03.2019 - 03.2020
- Drove overall success of the store, achieving 'Store of the Month' twice in a year across the US region
- Identified and maximized sales opportunities, and increased customer retention rates by at least 15%
- Leveraged strong relationships and networks to promote marketing campaigns and achieve event specific goals
- Utilized training and development tools to engage and maximize associate productivity.
Store Co Manager
Forever 21
04.2018 - 03.2019
- Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
- Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
- Mentored and developed new Store Managers, contributing to overall store efficiency.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
Store Manager
Forever 21
04.2017 - 04.2018
- Managed a large retail store, surpassing KPIs within the first 6 months and achieving 105% to target sales.
- Recognized as a top-ten store performer in the US market.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Co Manager | ASM | Lead of Service
Forever 21
10.2014 - 03.2017
- Efficiently managed a 7 million dollar volume store with over 80 employees
- Properly staffed the store per business needs
- Supported Store Manager in achieving store sales and operational goals
- Help increased staff integrity by implementing store guidelines and reinforcing policies.
Education
Associate of Arts - AA - Business Administration and Management, General
Palm Beach State College
01.2015
Bachelor of Applied Science - BASc - Telecommunications Engineering
Universidad Tecnológica Centroamericana
01.2011
Skills
- Operational Strategy
- Inventory Management
- Procurement and Vendor Management
- Data Analytics
- Sales Strategies and Forecasting
- Team Leadership and Management
- Process Optimization
- Communication and Collaboration
- Performance Monitoring
Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Operations Manager
AdMasters.com
01.2021 - Current
Store Manager
GUESS?, Inc.
03.2019 - 03.2020
Etsy Shop Owner
Etsy
01.2019 - 08.2023
Store Co Manager
Forever 21
04.2018 - 03.2019
Store Manager
Forever 21
04.2017 - 04.2018
Co Manager | ASM | Lead of Service
Forever 21
10.2014 - 03.2017
Associate of Arts - AA - Business Administration and Management, General
Palm Beach State College
Bachelor of Applied Science - BASc - Telecommunications Engineering
Universidad Tecnológica Centroamericana