Loren Dizick
Marrero,LA
Summary
Detailed and energetic with 5+ years in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
23
23
years of post-secondary education
Work History
Center Loss Reporting Representative
Progressive
8 2023 - Current
- File critical claims data and maintain records for incidents
- The claims that are filed can be various and different, from weather, like hail or just damage to a boat
- Secure new loss and work existing losses and help with any immediate needs a client may need, whether that may be a rental or a tow
- I also keep a friendly and professional tone, to ensure that our clients are also able to get through filing a claim
- This is very helpful as for some clients this could be after a catastrophic event in their life and it's also why I enjoy being a center loss reporting rep.
Customer Service Representative
Inktel Contact Center Solutions
10.2022 - 08.2023
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Provided excellent technical support
- Interacted with customers through live chat
- Processed orders, exchanges, refunds and customer transactions
- Assisted customers with a warm and professional attitude
- Handled emails, inbound calls, and outbound calls
- Kept records of customer complaints
- Assisted customers with a warm welcome.
Receptionist
Brows Lids Lashes
12.2018 - 01.2020
- Serves customers by greeting, welcoming, placing appointments, and directing them to their station in regards to their appointment
- Notify employer of appointments, changes and cancellations
- Answer any customers questions or inquiries at spa
- Contribute to salon by keeping track of inflow and outflow of customers
- Keeping track of supplies
- Answered incoming calls and called customers for follow up appointments.
Amazon Fulfillment Associate
Amazon
03.2017 - 10.2017
- To fulfill customers orders in a fast pace environment
- Orders had to be on time and scanned in with 100% accuracy.
Macy's Sales Associate
Macy's
09.2016 - 01.2017
- Seasonal sales associate working in fragrance and make up sales
- Keeping store presentation up to par and making sure product is in stock for incoming holiday shopping
- Picking orders to ship
- Keeping track of all payments, money and credit and keeping cashier register balanced.
Education
High School Diploma -
Delgado Community College
Metairie, LA 05.2001 - Current
Skills
Customer service
Order Picking
Live Chat
Hospitality
Windows
Communication skills
Account management
Typing
Salesforce (Less than 1 year)
Description
Detailed oriented, highly energetic and can keep up with fast pace work; Im a fast learner and excellent at customer service and do great in team environments but have the skills to lead a team as well. I can work independently, I am flexible and reliable but most importantly I know how to adapt and overcome to any challenge to come to the best resolution for the team, all for one not, not one for all.
That is apart of my moral compass, and has pushed me to become a gratefully skilled person at intercommunications.
In doing so i ensure that whomever i speak to whether they be a friend a coworker, a confidant or a client; that i hear their concerns immediately and i resolved them intently the first time around. That in return has yielded years of friendships but also helps with in my career as a center loss reporting rep.
Timeline
Customer Service Representative
Inktel Contact Center Solutions
10.2022 - 08.2023
Receptionist
Brows Lids Lashes
12.2018 - 01.2020
Amazon Fulfillment Associate
Amazon
03.2017 - 10.2017
Macy's Sales Associate
Macy's
09.2016 - 01.2017
High School Diploma -
Delgado Community College
05.2001 - Current
Center Loss Reporting Representative
Progressive
8 2023 - Current