Summary
Overview
Work History
Education
Skills
Leadership Volunteer
Timeline
Generic

Loren Folkman

Summary

Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Program Manager

CaddieMaster
01.2021 - Current
  • Managed caddie programs at 5+ golf courses including: Kiawah Island, TPC Potomac, TPC Scottsdale, Congressional CC and more.
  • Managed and supervised all administrative, HR and daily program operations, complying with policies and regulations.
  • Delivered exceptional customer service to hundreds of members and guests on a daily basis.
  • Interviewed, trained and hired 70+ caddies.
  • Lead teams of 40-70+ employees and contractors.
  • Answered telephone calls, emails, texts and radio calls professionally and promptly from caddies, golf staff and customers.

Associate Trainer

Panera Bread
11.2013 - 11.2017
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Managed customer relations through communication and helpful interactions.
  • Counted out all cash drawers during closing shifts.
  • Took orders in person, through the drive-thru and over the phone.
  • Resolved customer issues in person and over the phone.
  • Created and consolidated large orders both for here and to-go.
  • Individually put away product shipments of 150+ units on a bi-weekly basis.

Clubhouse Employee

Minneopa Golf Club
03.2019 - 10.2019
  • Maintained and operated all areas of the clubhouse including the popshop, the bar (beer, liquor and snacks) and the indoor and outdoor seating areas.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Managed the cash drawer daily by counting it in and out and ensuring to transactions were missed.
  • Ensured the outside operation ran smoothly by stacking, cleaning and picking the range. Cleaning, flipping and filling carts. Performed ranger and starter duties as well.

Education

Bachelor of Science - Communications

Minnesota State University
Mankato, MN
12.2020

Skills

  • High-End Customer Service
  • Operations Management
  • Performance Management
  • Communication
  • Team Development
  • Strategic Planning
  • Talent Recruitment

Leadership Volunteer

  • Stocked shelves, organized warehouse and prepared items for the front of house at the Echo Food shelf in Mankato MN.
  • Achieved a 3rd degree black belt in Taekwondo through 6 years of dedicated practice and training at the American Taekwondo Association.
  • Managed the Lakeville North Varsity Volleyball Team.
  • Captain of the Lakeville Ultimate Disc Association Varsity Team.

Timeline

Program Manager

CaddieMaster
01.2021 - Current

Clubhouse Employee

Minneopa Golf Club
03.2019 - 10.2019

Associate Trainer

Panera Bread
11.2013 - 11.2017

Bachelor of Science - Communications

Minnesota State University

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Loren Folkman