Loren Griffin
Lynwood,IL
Summary
With a slight career change, compassionate and skilled team player, with a strong background in the medical field. 9 years of experience in clinical practices and patient coordination. Works well to handle assignments and always ready to go beyond basic assignments. Excellent communicator with great interpersonal skills. Proficient in computer operations. Influential analytical thinker. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements.
Overview
11
11
years of professional experience
Work History
Patient Schedule Associate
UCM Ingalls memorial hospital
01.2022 - Current
- Training new staff on appointment scheduling procedures and how to navigate through Epic system
- Maintained patient records and updated patient information as needed
- Scheduled appointments for over 100 patients daily in fast-paced call center
- Verify all insurances
- Collect co-pays, deductibles and out-of-pocket payments
- Increased patient satisfaction by resolving complex issues and providing exceptional service at all times.
- Schedule appointment for diagnostic testing.
Bus Operator
Chicago Transit Authority
08.2019 - 10.2021
- Studied route maps to efficiently pick up and drop off passengers
- Helped board passengers requiring wheelchairs or other mobility aids and properly secured devices
- Inspected vehicle before and after trips to identify maintenance issues and arrange for necessary repairs
- Maintained friendly and courteous manner in customer interactions
- Operated vehicle safely at all times to protect passengers and comply with DOT.
Patient Service Representative
River North Same Day Surgery Center
12.2015 - 09.2018
- Answered telephone promptly and politely providing information and assistance
- Explained admitting procedures and obtained signatures on admission, clinical, and financial forms
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Attended on-going training and professional development courses to become aware of new developments in healthcare
- Respect rights of patients and maintained confidentiality
- Organize and kept front desk area clean and sanitized
- Assisted patients in filling out check-in and payment paperwork.
- Scheduled follow-up, post-op appointments
ER Registrar/PCT
Loretto Hospital
09.2014 - 10.2015
- Transported patients by wheelchair or rolling bed between care and examination rooms
- Kept up with patient room cleaning requirements and checked in with patients to monitor vital signs
- Complied with policies and procedures on customer satisfaction and service excellence
- Responded to emergencies, helping qualified medical personnel stabilize and move distressed patients
- Collaborated successfully by working with others to meet unit and organizational goals and to promptly attend to needs of patients and care team
- Served as liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Maintained, cleaned, and prepared equipment such as gurneys, wheelchairs, bassinets, cribs, and supplies required to effectively transport patients
- Collected and documented patient's vital signs, including temperature, blood pressure and respiration rate.
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
EMT-B
Ambulance
02.2013 - 08.2014
- Assessed nature and extent of injury or illness to establish and prioritize medical procedures
- Administered basic and advanced life support at scene, In route to hospital, and in pre-hospital settings
- Received and responded to requests for emergency ambulance service via two-way radio or other communication devices
- Communicated with medical personnel and treatment facilities to obtain instructions for treatment and arrange reception of patients
- Protected privacy of patient information as required by federal law and in accordance with general health care principles
- Drove and operated specially equipped emergency vehicles at a safe and controlled speed
- Utilized medical equipment such as oxygen tanks, monitors, and stretchers
- Organized, and restocked vehicles to prepare for next transport
- Ability to lift up to 150lbs.
Education
No Degree - Emergency Medical Services
Olive Harvey Community College
Chicago, IL01.2012
High School Diploma -
Morgan Park High School
Chicago, IL06.2005
Skills
- Athena
- Cardiopulmonary resuscitation (CPR)
- Centricity
- Collections
- Computer Operations
- Data Entry
- EMT
- Health Care Industry
- Medical Terminology
- Microsoft word, outlook
- Patient Care
- Specimen Collection
- Team Player
- Verbal Communication
- Analytical Thinker
- CDL-B Airbrakes/passenger
- Citrix
- Communication Devices
- Customer Service
- Dentrix
- Epic
- Insurance Verification
- MediTech
- Microsoft Excel, word
- Organization
- Policies and Procedures
- Attention to Detail
- Leadership Qualities
- Patient interaction
- Workplace Safety
- Complex Problem-Solving
- New Hire Trainer
- Management Support
- Managed care
Education Certifications
- EMT: EMERGENCY SERVICES, 09/01/11, Olive Harvey college, Chicago, IL
- BASIC, 06/01/06, MORGAN PARK HIGH SCHOOL, 1744 W. PRYOR ST, Chicago, IL
Timeline
Patient Schedule Associate
UCM Ingalls memorial hospital
01.2022 - Current
Bus Operator
Chicago Transit Authority
08.2019 - 10.2021
Patient Service Representative
River North Same Day Surgery Center
12.2015 - 09.2018
ER Registrar/PCT
Loretto Hospital
09.2014 - 10.2015
EMT-B
Ambulance
02.2013 - 08.2014
No Degree - Emergency Medical Services
Olive Harvey Community College
High School Diploma -
Morgan Park High School
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