Loren James
Phoenix,AZ
Summary
Results-driven Operations Manager with expertise in communication, financial management, and performance measurement. Proven ability to enhance service delivery through SOP development and cross-departmental collaboration.
Overview
8
8
years of professional experience
Work History
Digital Operations Manager
WESTMEDIA AGENCY
Phoenix, Arizona
04.2024 - Current
- Coordinated communication between departments to enhance collaboration and productivity.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
Member Advocate
AARP Foundation
Phoenix, Arizona
03.2018 - 12.2018
- Collaborated with team members to enhance service delivery and member experience.
- Developed informational materials that addressed common member concerns and questions.
Education
Associate of Science - Electrical Engineering
Maricopa Community Colleges, Mesa Community College
Mesa, AZ12-2027
Skills
- Project management
- Budget oversight
- Operational efficiency
- Standard operating procedures
- Data analysis
- Team collaboration
Timeline
Digital Operations Manager
WESTMEDIA AGENCY
04.2024 - Current
Member Advocate
AARP Foundation
03.2018 - 12.2018
Associate of Science - Electrical Engineering
Maricopa Community Colleges, Mesa Community College