Loren Maddock
Somersworth,NH
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Developed skills in fast-paced environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
Work History
Sales Associate
Key Acura of Portsmouth
01.2023 - 01.2025
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
High School Diploma -
Dover High School
Dover, NH06.2022
Skills
- CRM software proficiency
- Strong customer service
- Succession planning
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Relationship building
Timeline
Sales Associate
Key Acura of Portsmouth
01.2023 - 01.2025
High School Diploma -
Dover High School
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