Loren Shendo
Jemez Pueblo
Summary
Skilled in managing cage operations for casino establishments with focus on enhancing productivity and compliance. Background includes overseeing financial transactions, ensuring accurate record keeping, and adhering to gaming regulations. Demonstrates leadership capabilities in team management, problem-solving, and process improvement. Prior roles have resulted in improved operational efficiency, streamlined procedures, and heightened customer satisfaction.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Cage Shift Manager
Santa Ana Star Casino Hotel
Santa Ana
11.2025 - Current
- Supervised daily operations of the casino cage for efficient service delivery.
- Trained staff on cash handling procedures and customer service standards.
- Monitored transactions to ensure compliance with gaming regulations and policies.
- Assisted in resolving customer inquiries and addressing operational issues promptly.
- Collaborated with management to optimize workflow and improve service efficiency.
- Provided support in auditing cash drawers for accuracy at shift changes.
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Oversaw the opening and closing process of the cage during each shift, verifying proper documentation is completed per policy standards.
- Provided customer service to patrons by resolving disputes involving money or chips.
- Conducted regular audits on cage operations to ensure accuracy of all transactions processed within the day's shift.
- Created reports detailing daily activity within the cage area which were then submitted to upper management for review.
- Processed large amounts of currency using currency counting machines in a timely manner.
- Performed end-of-shift reconciliations on all cashier drawers and ensured that they balanced accurately.
- Managed and supervised all cage personnel, ensuring compliance with gaming regulations.
Vault cashier
Santa Ana Star Casino Hotel
Santa Ana
08.2025 - 11.2025
- Processed cash transactions accurately for guest services and gaming operations.
- Maintained secure cash vault operations following casino policies and procedures.
- Assisted with cash handling audits to ensure compliance and accuracy.
- Collaborated with team members to address cash discrepancies promptly.
- Trained new staff on proper cash handling protocols and safety measures.
- Performed other duties as assigned by supervisor or manager.
- Trained new employees on proper vault operations and safety protocols.
- Balanced the vault at the end of each shift to ensure accuracy in accounting records.
- Conducted periodic audits of cash inventories in order to maintain accurate records.
Cage Cashier
Santa Ana Star Casino Hotel
Santa Ana
10.2024 - 08.2025
- Processed cash transactions for guests at gaming facility.
- Maintained accurate cash drawers throughout shifts to ensure accountability.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided excellent customer service in a fast-paced environment.
- Collaborated with team members to enhance guest experiences.
- Monitored gaming regulations to ensure adherence during transactions.
- Greeted customers and answered inquiries regarding services.
- Processed payments for chips, tokens, and cash transactions.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Maintained accurate records of cage transactions and balances.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Followed strict security protocols when handling large sums of money.
- Verified customer identification to ensure compliance with gaming regulations.
- Checked the accuracy of documents before submitting them to supervisors for approval.
Lead Prep Cook
Turtle Mountain Brewing Company
Rio Rancho
03.2024 - 10.2024
- Prepared ingredients for daily menu items in a fast-paced kitchen environment.
- Managed kitchen inventory to ensure fresh supplies and minimize waste.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Collaborated with chefs to develop seasonal menus and special dishes.
- Maintained cleanliness and organization of the kitchen workspace at all times.
- Monitored food quality and presentation to meet restaurant standards.
- Ensured compliance with health regulations and safety guidelines in food handling.
- Maintained a clean and organized work area by sweeping, mopping, and wiping down surfaces.
- Supervised staff members during their shifts providing guidance on prep cook duties and procedures as needed.
Cook 2
Santa Ana Star Casino Hotel
Santa Ana
05.2023 - 03.2024
- Prepared diverse menu items for various dining outlets.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Collaborated with team members to ensure timely meal service.
- Followed safety and sanitation guidelines in food preparation.
- Operated kitchen equipment safely and efficiently during meal prep.
- Monitored food quality and presentation before serving guests.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Prep Cook
Turtle Mountain Brewing Company
Rio Rancho
12.2021 - 04.2023
- Prepared fresh ingredients for daily menu items and specials.
- Maintained cleanliness and organization in kitchen workspaces and storage areas.
- Assisted chefs in cooking and plating meals for service during peak hours.
- Followed food safety protocols to ensure hygiene and quality standards were met.
- Operated kitchen equipment such as ovens, grills, and slicers safely and efficiently.
- Collaborated with team members to streamline food preparation processes during shifts.
- Stocked supplies and inventory to support efficient kitchen operations throughout service.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
- Followed recipes to prepare meals according to customer specifications.
Check point worker
Pueblo Of Jemez
Jemez Pueblo
03.2021 - 12.2021
- Assisted in maintaining cleanliness and organization of community facilities.
- Operated tools and equipment for various construction and maintenance tasks.
- Collaborated with team members to complete daily operational duties efficiently.
- Followed safety protocols to ensure a secure working environment for all staff.
EVS Housekeeper
Santa Ana Star Casino Hotel
Santa Ana
01.2021 - 03.2021
- Cleaned public areas to maintain casino standards.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Disposed of waste and ensured proper sanitation throughout the facility.
- Operated cleaning equipment safely and effectively for various surfaces.
Cook 1
Santa Ana Star Casino Hotel
Santa Ana
03.2018 - 03.2021
- Prepared diverse menu items in high-volume kitchen environment.
- Maintained cleanliness and organization of workstations and kitchen equipment.
- Collaborated with team members to ensure timely meal service for guests.
- Followed safety and sanitation guidelines for food handling and storage.
- Operated cooking equipment, including grills, ovens, and fryers effectively.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Crew Member
McDonald's
Rio Rancho
07.2017 - 01.2018
- Prepared food items according to health and safety standards.
- Operated kitchen equipment to ensure efficient food production.
- Provided excellent customer service during high-volume rush periods.
- Handled cash transactions accurately at the register.
- Stocked supplies and ingredients to support daily operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Cook's Assistant
Jemez Stage Stop Cafe
Jemez Springs
05.2015 - 09.2016
- Assisted chefs in meal preparation and ingredient organization.
- Maintained cleanliness and sanitation of kitchen equipment and surfaces.
- Supported team during busy service times by expediting orders.
- Managed inventory by checking supplies and reporting shortages.
- Adhered to safety protocols while handling kitchen tools and equipment.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored food in designated containers and storage areas to prevent spoilage.
- Observed food safety and sanitation protocols to reduce germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
Cashier Team Lead
Giant Gas Station
San Ysidro
03.2013 - 04.2015
- Supervised cashier team to ensure efficient customer service operations.
- Trained new cashiers on point-of-sale systems and customer interaction protocols.
- Managed cash register operations, including cash handling and reconciliation processes.
- Monitored inventory levels to ensure adequate stock for peak hours and promotions.
- Implemented cleaning and safety protocols to maintain a clean work environment.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
Bernalillo High School
Bernalillo, NMSome College (No Degree) - Psychology
Central New Mexico Community College
Albuquerque, NMSkills
- Cash handling
- Compliance monitoring
- Transaction auditing
- Staff training
- Cash management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
Timeline
Cage Shift Manager
Santa Ana Star Casino Hotel
11.2025 - Current
Vault cashier
Santa Ana Star Casino Hotel
08.2025 - 11.2025
Cage Cashier
Santa Ana Star Casino Hotel
10.2024 - 08.2025
Lead Prep Cook
Turtle Mountain Brewing Company
03.2024 - 10.2024
Cook 2
Santa Ana Star Casino Hotel
05.2023 - 03.2024
Prep Cook
Turtle Mountain Brewing Company
12.2021 - 04.2023
Check point worker
Pueblo Of Jemez
03.2021 - 12.2021
EVS Housekeeper
Santa Ana Star Casino Hotel
01.2021 - 03.2021
Cook 1
Santa Ana Star Casino Hotel
03.2018 - 03.2021
Crew Member
McDonald's
07.2017 - 01.2018
Cook's Assistant
Jemez Stage Stop Cafe
05.2015 - 09.2016
Cashier Team Lead
Giant Gas Station
03.2013 - 04.2015
Bernalillo High School
Some College (No Degree) - Psychology
Central New Mexico Community College