Lorena Arriaza
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Prime Source
01.2020 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Secretary
HD PLUS MOTORS
04.2022 - 12.2022
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
Sales Representative
Colfax Motors
02.2021 - 10.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
Education
No Degree -
Aurora Central Highschool
Aurora, COSkills
- Consultative Sales
- Data Entry
- Data Collection
- Appointment Scheduling
- Decision-Making
- Microsoft Word
- Bilingual
- Cash Handling
- Team Work
Timeline
Secretary
HD PLUS MOTORS
04.2022 - 12.2022
Sales Representative
Colfax Motors
02.2021 - 10.2021
Customer Service Representative
Prime Source
01.2020 - 12.2024
No Degree -
Aurora Central Highschool
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