Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Lorena Betancur

Lorena Betancur

Union City,NJ

Summary

Accomplished Administrative Manager with a proven track record at Progressive Auto Insurance, enhancing operational efficiency and team productivity by over 30%. Expert in office administration and leadership, with a knack for innovative problem-solving and staff management. Skilled in navigating complex regulatory environments, ensuring compliance and superior customer service.

Overview

12
12
years of professional experience

Work History

Administrative Manager

Progressive Auto Insurance
03.2019 - 04.2023

Policy administration, claims processing, underwriting support, regulatory compliance, finance and accounting, customer service support, and legal compliance.

Administrative Services Manager

Suramericana De Seguros
08.2014 - 09.2018

Office support services specialized in the area such as recordkeeping or mail distribution. Direct all support services and administrative services and facilities managers plan, direct, and coordinate activities that help an organization run efficiently.

Labor Technician

Avianca Airlines
02.2011 - 04.2014

Checking passenger’s tickets and passports against the passenger list using computerised systems. asking security questions, allocating seats and giving out boarding cards and luggage labels. Changes on theirs itinerary, given fines for those changes.

Education

Master Of Technology - Computer Information Systems

S.E.N.A
Tuluá, Colombia
01.2010

Bachelor Of Engineering - Industrial Engineering

Universidad Central Del Valle Del Cauca
Tuluá, Colombia
02.2008

Skills

  • Office Administration
  • Organization and Multitasking
  • Office/time Management
  • Staff Management
  • Communication and problem-solving
  • Leadership

Accomplishments

Giving a great presentation at work.

Beating sales targets.

Training for and completing for the new team.

Organizing a successful event.

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary

Timeline

Administrative Manager

Progressive Auto Insurance
03.2019 - 04.2023

Administrative Services Manager

Suramericana De Seguros
08.2014 - 09.2018

Labor Technician

Avianca Airlines
02.2011 - 04.2014

Master Of Technology - Computer Information Systems

S.E.N.A

Bachelor Of Engineering - Industrial Engineering

Universidad Central Del Valle Del Cauca
Lorena Betancur