Lorena Cerna
Bayside
Summary
Dedicated customer service professional with over 5 years of experience, adept at resolving customer issues and improving satisfaction rates. Serve all customers, always with kindness and respect.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
3
3
years of professional experience
Work History
Receptionist
Spa Castle
New York, NY
03.2025 - Current
- Welcomed and greeted clients, ensuring positive first impressions and efficient service delivery.
- Managed appointment scheduling, optimizing daily operations and enhancing customer satisfaction.
- Provided information on services and promotions, effectively promoting spa offerings to clients.
- Assisted with client inquiries, resolving issues promptly to maintain high service standards.
Customer Service
Roberts Athletic Usa
Jackson Heights, NY
09.2024 - 10.2024
Customer Service Representative
Was Was furniture
Jackson Heights, NY
06.2023 - 10.2023
Education
High School Diploma -
Queens Metropolitan High School
Rego Park, NY06.2024
Skills
- Customer service
- Restaurant experience
- Communication skills
- Scheduling appointments
- Organization skills
- Time management
Languages
English: Intermediate
Spanish: Native
Timeline
Receptionist
Spa Castle
03.2025 - Current
Customer Service
Roberts Athletic Usa
09.2024 - 10.2024
Customer Service Representative
Was Was furniture
06.2023 - 10.2023
High School Diploma -
Queens Metropolitan High School