Lorena Collazo
Milford,MA
Summary
Adaptable professional experienced in hospitality and coaching. Known for exceptional time management and communication skills, contributing to improved team performance and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Host
Rail Trail Flat Bread
Milford, MA
11.2023 - 08.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest flow.
- Assisted servers by communicating special requests and dietary needs effectively.
- Coordinated with kitchen staff to ensure timely food service during peak hours.
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Delivered food orders accurately and efficiently to customers, ensuring timely service.
- Coordinated with kitchen staff while running expo to ensure timely and accurate food delivery
- Managed multiple responsibilities simultaneously in a fast-paced environment
- Prepared and cooked food items, including assembling salads, topping and garnishing flatbreads, and operating an open-fire oven
Gymnastics Coach
Boxboro Gymnastics Center
Boxborough, MA
09.2023 - 03.2024
- Developed and implemented training programs for young gymnasts of varying skill levels.
- Provided individualized coaching to enhance athletes' performance and technique.
- Organized and led team practices, fostering a positive and motivating environment.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
- Fostered positive and supportive team environment, leading to enhanced team cohesion and morale.
- Conducted safety inspections of equipment to ensure compliance with regulations.
- Monitored athletes' progress, adjusting training plans as needed for optimal results.
Service Crew Member
McDonald's
Milford, MA
05.2021 - 06.2023
- Delivered exceptional customer service by efficiently processing orders and ensuring satisfaction.
- Operated point-of-sale systems, accurately handling cash transactions and balancing drawers.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Kept customers and crew areas organized.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Collaborated with team members to prepare food items, enhancing workflow efficiency during peak hours.
Education
Bachelor of Arts - Sociology
Assumption University
Worcester, MA05.2029
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Food allergy awareness
- Hospitality and accommodation
- Effective multitasking
- Greeting guests
- Customer service expertise
- Food running
- Table bussing
Timeline
Host
Rail Trail Flat Bread
11.2023 - 08.2025
Gymnastics Coach
Boxboro Gymnastics Center
09.2023 - 03.2024
Service Crew Member
McDonald's
05.2021 - 06.2023
Bachelor of Arts - Sociology
Assumption University