Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Lorena Delcid

Roosevelt,USA

Summary

Detail-oriented dog groomer with 6 years of experience in customer service and leadership roles. Proficient in Spanish and English. Professional grooming specialist focused on achieving results and fostering team collaboration. Adept at handling diverse canine breeds, ensuring top-notch grooming standards, and maintaining a calm, friendly demeanor. Skilled in various grooming techniques, customer service, and adapting to changing client needs. Reliable and flexible, always prioritizing pet well-being and client satisfaction. Committed to continuous improvement and going above and beyond expectations. Currently expanding skills to become a cat groomer.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dog Groomer

Petco
09.2021 - 03.2025
  • Able to handle dogs of various ages, size, weight, breed.
  • Experienced in grooming different breeds, hair texture, and behavior.
  • Good experience with recognizing behavior to avoid injury
  • Experience in customer service and what need to be done to make customer happy and returning
  • Experience in handling difficult situations
  • Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service
  • Increased client satisfaction by consistently delivering results that exceeded their expectations
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.

Dog Handler/shift leader

Pawllywood
01.2020 - 08.2021
  • Punctual with shift set up
  • Shift leader
  • Making sure other employees have successfully completed there tasks
  • Greeting guests and their dog.
  • Able to lift and handle over 70 lbs
  • Great judgement and observation in dog behavior
  • Administered medications to dogs as requested by owners
  • Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.

Education

Trade school - Auto Mechanic

NYADI
Jamaica, NY
11-2025

High school or equivalent - undefined

Hempstead High School
Hempstead, NY
06.2019

Skills

  • Customer service at front desk
  • Proficient in dog behavior assessment
  • Proficient in safe driving
  • Physical strength
  • Canine behavior
  • Grooming and bathing
  • Experienced in pet grooming
  • Proficient in animal care practices
  • Client support
  • Experienced in driving both automatic and manual cars
  • Fluent in two languages
  • Team leadership

Certification

  • Driver's License
  • Motorcycle License October 2023 to March 2030

Additional Information

  • Have experienced in child and animal care.
  • Always willing to learn more and ask questions
  • Have a valid NY driver’s license
  • Ability to drive automatic and manual transmission automobiles
  • Have good multitasking Skills
  • Have great communication skills in English and Spanish
  • Quick learner
  • Motivation to get the job done quick and accurate
  • Detail orientated

Timeline

Dog Groomer

Petco
09.2021 - 03.2025

Dog Handler/shift leader

Pawllywood
01.2020 - 08.2021

High school or equivalent - undefined

Hempstead High School

Trade school - Auto Mechanic

NYADI

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