Lorena L. Belen
8124 259th St Glen Oaks, NY 11004,USA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
31
31
years of professional experience
Work History
Office Manager/Co Owner
GB Financial Services dba The Insurance House
Floral Park, USA
06.2019 - Current
- Developed intra-office communication protocols and streamlined administrative procedures to enhance operational efficiency, managed inventory control, handled payroll, coordinated marketing efforts, supervised office staff, and delegated tasks.
Group Sales Coordinator
Hilton New York JFK
Jamaica, USA
09.2013 - 05.2019
- Main Assistant to Director of Sales and Sales/Catering Managers
- Produced weekly and monthly reports to support sales team decision-making.
- Compiled and organized group resumes to ensure accurate event planning.
- Compiled and organized detailed group resumes for efficient tracking.
- Generated and distributed banquet event orders and group resumes for seamless event execution.
- Responsible for all in-house meetings/events.
- Submit Sales Department schedules and payroll.
Sales and Catering Coordinator
Hilton Long Island
Melville, USA
12.2008 - 08.2013
- Provided administrative support to Director of Sales and Marketing and Director of Catering, facilitating smooth operations and communication.
- Kept and updated all records, including checkbook, ADP Timesaver, and purchase orders.
- Monitored and requisitioned office supplies.
- Distributed contracts and memos to assigned individuals.
- Responsible monitoring and requisition of office supplies.
- Sorted and distributed incoming mail to appropriate departments.
- Organized in-house meetings.
- Assist in catering events- prepare banquets checks, distributing BEOs, calling for counts, revise contracts and BEO, menu cards, thank you letter, deposit log and coordinate in-house AV.
- Assist Sales Managers.
Administrative Assistant
Artex International Inc.
New York, USA
04.2006 - 10.2007
- Managed customer accounts for ordering, purchasing, and shipment of export products between India and New York.
- Managed statements of accounts and invoices for all client transactions.
- Managed the availability of all office supply and product stocks while monitoring orders for each product.
- Packed and labeled all products with the appropriate codes.
Customer Relation Officer
Philippine Business Bank
Calamba, Philippines
05.2001 - 05.2004
- Filed forms for new clients.
- Handled telephone inquiries from clients regarding their accounts, promotions, and other transactions.
- Responsible for organizing and tracking the daily transaction of the client such as cancelled checks, outstanding balances and other bank transactions.
- Assisted tellers with cash transactions.
Administrative Assistant
Hansway Bros. Foods Corporation
Calamba, Philippines
05.1999 - 04.2001
- Managed cash control for the store, including petty cash, cash deposit/withdrawal, revolving fund of the cashier, and payroll.
- Supervised and trained administrative crew to ensure effective team performance and task completion.
- Maintained the availability of all office supplies, safeguarded all store manuals, issued crew uniforms, and managed other store materials.
- Supported shift manager by overseeing dining counter operations during busy periods.
Store Marketing Assistant
Jollibee Foods Corporation
San Pablo, Philippines
11.1995 - 11.1998
- Organized kiddie parties, sponsorships, school tour promotions, merchandising, superkids club activities, telemarketing, and system-wide/local promotions of the store.
- Assisted in the dining and counter station.
- Assisted in developing marketing materials for promotional campaigns.
- Coordinated events to enhance brand visibility and customer engagement.
- Managed social media accounts to promote store activities and offerings.
Education
Bachelor of Science - Accountancy
San Pablo Colleges
San Pablo City, Laguna, PhilippinesHigh School -
Recto National High School
Quezon, PhilippinesSkills
- Office administration
- Microsoft Excel
- Quickbooks
- ADP Timesaver
- SalesPro
- OnQPM
- EZlynx
- Microsoft Word
- Internet Explorer
- Delphi
Seminars Training
- Comparative Rater Webinars
- Hilton Seminars and Webinars
- Team Building Seminar
- Values Formation
- Waste Management Program
- Customer Service Enhancement
- Child Day Care Management (THOMSON, Education Direct)
Personal Information
- Nickname:- LOREN
- Child Name: JM Belen & Tasheena Belen
- Health Status: Good Health
- Date of Birth: 02/03/76
- Marital Status: Married: Giovanni Belen
Timeline
Office Manager/Co Owner
GB Financial Services dba The Insurance House
06.2019 - Current
Group Sales Coordinator
Hilton New York JFK
09.2013 - 05.2019
Sales and Catering Coordinator
Hilton Long Island
12.2008 - 08.2013
Administrative Assistant
Artex International Inc.
04.2006 - 10.2007
Customer Relation Officer
Philippine Business Bank
05.2001 - 05.2004
Administrative Assistant
Hansway Bros. Foods Corporation
05.1999 - 04.2001
Store Marketing Assistant
Jollibee Foods Corporation
11.1995 - 11.1998
Bachelor of Science - Accountancy
San Pablo Colleges
High School -
Recto National High School