LORENA LIRA
Dallas
Summary
Bilingual Receptionist/Office Clerk with experience in school administration and classroom support. Manages front office operations, handles phone calls, greets visitors, and coordinates schedules. Experienced in attendance management, student records, and test proctoring. Former Teacher Assistant skilled in student supervision and behavior management, fostering positive learning environments while delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Receptionist/Office Clerk
CITYSCAPE SCHOOLS
Dallas
08.2025 - Current
- Serve as the primary point of contact for students, parents, staff, and visitors.
- Manage student attendance records and documentation in Skyward.
- Assist families with enrollment, registration, and re-enrollment processes.
- Translate verbal and written communications between English and Spanish.
- Coordinate campus events, flyers, announcements, and parent outreach.
- Maintain confidential student records in compliance with district policies.
- Support administrators, teachers, and staff with daily operational needs.
Teacher's Assistant
CITYSCAPE SCHOOLS
Dallas
06.2021 - 08.2025
- Provided one-on-one and small-group academic support.
- Assisted with classroom management and student behavior interventions.
- Supported teachers with lesson preparation and instructional activities.
- Supervised students during lunch, recess, and school events.
- Proctored state and campus assessments.
Waitress
EMERITUS SENIOR LIVING
Dallas
06.2011 - 07.2015
- Provided exceptional customer service in high-pressure dining environment, enhancing guest experience.
- Maintained cleanliness and addressed guest needs throughout shifts, fostering a welcoming dining atmosphere.
- Delivered attentive service to residents, enhancing their dining experience in a senior living community.
- Assisted in dining room setup and prepared tables, ensuring readiness for meal service.
- Provided attentive service to residents in a senior living community.
Education
HIGH SCHOOL -
Jean Cooper High School
Dallas, TXSkills
- Front desk operations
- Customer Service
- Office administration
- Administrative Support
- Telephone communication
- Phone etiquette
- Computer proficiency
- Multitasking
- Organization
- Team Collaboration
- Bilingual communication
- Conflict Resolution
- Professionalism
- Communication skills
- Positive mindset
- Professional demeanor
Certifications
- ParaEducator Online Training Assessment – Passed (October 2023)
- Reading, Writing & Math – Instructional Support
- Reading, Writing & Math – Knowledge & Application
Awards & Recognition
- Employee of the Month, Cityscape Schools (2023) – Recognized during first year of employment for outstanding performance, professionalism, and dedication to students, staff, and families.
- Employee of the Month, Cityscape Schools (2025) – Recognized for exceptional customer service, teamwork, and contributions to campus operations.
Leadership & Recognition
- District Ambassador | Cityscape Schools | 2025–Present
Selected to represent Cityscape Schools as a District Ambassador, promoting district initiatives, supporting family and community engagement, and serving as a positive representative of the district and school community.
Timeline
Receptionist/Office Clerk
CITYSCAPE SCHOOLS
08.2025 - Current
Teacher's Assistant
CITYSCAPE SCHOOLS
06.2021 - 08.2025
Waitress
EMERITUS SENIOR LIVING
06.2011 - 07.2015
HIGH SCHOOL -
Jean Cooper High School