Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorena McKee

Vernal,UT

Summary

Friendly attendant with strong history of excellent guest service. Strives for outgoing and positive interactions with customers. Effectively multi-tasked to efficiently complete various tasks such as ordering supplies, greeting and caring for customers, prepping food for a large number of orders, handling phone calls, managing employees, managing waiting lists, and managing large scale operations such as the bowling alley lanes. Skilled in cleaning and disinfecting to meet company standards. Loves people and promotes excellent customer service and satisfaction. Strong ability to multitask. Often responsible for handing pone calls pertaining to business orders, health inspections, and customer orders.

Overview

1
1
year of professional experience

Work History

Breakfast Attendant

Marriott Springhill And Towneplace Suites.
Vernal , Utah
2022.05 - Current
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.

Diner Supervisor

Dinoland Bowl Inc.
Vernal , United States
2021.07 - 2022.05
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked closely with managers to order food and maintain cooking equipment.

Education

Finished Two Semesters -

Snow College
Online
05.2022

Finished Three Years of High School - General

Uintah High School
Vernal, UT
11.2022

High School Diploma -

Ashley Valley Education Center
Vernal, UT
11.2022

Skills

  • Punctuality
  • Hard Working
  • Responsible
  • Dedicated
  • Promotes guest satisfaction and friendly relationships
  • Positive Attitude and Energetic Friendly Demeanor
  • Greeting and Seating Clients
  • Supplies and Inventory
  • Billing and Payment Processing
  • Handling waiting lists and large numbers of people

Timeline

Breakfast Attendant

Marriott Springhill And Towneplace Suites.
2022.05 - Current

Diner Supervisor

Dinoland Bowl Inc.
2021.07 - 2022.05

Finished Two Semesters -

Snow College

Finished Three Years of High School - General

Uintah High School

High School Diploma -

Ashley Valley Education Center
Lorena McKee