Lorena Montelongo
Apple Valley,CA
Summary
Proactive Server with extensive experience managing multiple tables efficiently while maintaining high service standards. Skilled in POS system operations, cash handling, and providing attentive customer service. Known for strong work ethic, guest engagement, and bilingual communication abilities, contributing to exceptional dining experiences.
Overview
19
19
years of professional experience
Work History
Server
Mr Taco
07.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Mr Taco
01.2006 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
El Pescador
01.2020 - 03.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree - Photography
Victor Valley College
Victorville, CAHigh School Diploma -
Moreno Valley High School
Moreno Valley, CA06.2001
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Server
Mr Taco
07.2021 - 08.2024
Server
El Pescador
01.2020 - 03.2020
Server
Mr Taco
01.2006 - 12.2020
No Degree - Photography
Victor Valley College
High School Diploma -
Moreno Valley High School
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